Reviews
Cherokee / Great Smokies KOA Holiday
User Reviews
Mary Ann Medeiros
Great campground! Staff were helpful in recommending areas of interest. Clean and well maintained. Bonus: indoor pool during cool weather! My dog loved his private dog park. We loved the fire pit with bench and table and chairs (much nicer than a basic picnic table! Stayed at many KOA’s and this was one of the best!
Casey Brown
We love this campground. It’s family friendly, the staff is excellent, and the campground maintenance is kept up and grounds in excellent condition. Plenty of activities for all ages and it’s peaceful at the same time. We arrived late on Thursday night and Brandon caught us coming in and was so kind to guide us to our spot even though it was after hours. Highly recommend. I can’t comment on the rooms as we stayed in a camper site.
Erik Scherer
Overall I had a great experience and that's why I'm leaving a five-star review. Great staff, amazing location, and right on the water which is beautiful. I will make some comments below about the cabin I stayed in but if you don't care about that just ignore. I rented a cabin right on the river which was awesome for sure. Had my own porch and grill. But the cabin itself was filthy, I walked in and it smelled of dog and I could see that there was some leftover dog food ground into the floor. I also found some dog fur and the refrigerator wasn't very clean. I tried to call but it was after hours and since I was only staying two nights I decided to just live with it, I spent most of the day traveling the area so wasn't really a big deal. But hopefully for the future they clean the cabins a lot better between guests.
Amanda Leigh
Just got home from here today. The ladies in the office/store are Amazing! However, there should he a minimum of 3 ppl in there so someone is available to help with ringing up products bought and fishing license while the others are checking people in and handling all rentals. The campsites are roomy, and roads are wide for 2 way traffic,love that! The cabins need a lot of work. The windows in mine were disgusting and others there with cabins were complaining of bugs,mold, and filth. Screens broke on doors, broken blinds, spider webs,no pathway lighting for the front cabins with shared decks. I saw 2 carts of cleaning ladies run up the road ONE time while I was there for a total of 3 days. And they weren't gone long enough to clean anything before coming back thru and disappearing into the dumps toward the back of the campground that people live in. This property is beautiful, there is so much for kids to enjoy, and the entire place has so much potential if managed right. I'm not sure why the cabin cleanliness hasn't been addressed when I've noticed people have been complaining of this for the past few years in reviews. My grandkids love it here, so I will return hoping for better but I'll bring my cleaning supplies just in case.
Demi Noren
** Great Campground, But Cabin 223 Was a Health Hazard** We just got back from a stay at this KOA. The campground itself is absolutely beautiful and well-maintained. The activities for kids were fantastic, our family loved the bounce pillow and safe biking areas. The river access was a huge plus, perfect for the kids to fish and explore. It’s a great spot for families looking to enjoy nature and stay active. Unfortunately, our experience in cabin 223 was extremely disappointing. The cabin was filthy. There was visible mold in the shower, on the curtain, behind the kitchen sink, and even inside the provided shampoo and conditioner dispensers (which still had very old product in them). Thick dust covered the blinds, ceiling fan, and walls. The bed had a huge dip in the middle, making it extremely uncomfortable to sleep on. We were shocked by the lack of cleanliness, especially considering the otherwise high standards of the campground. It’s clear the cabin had not been properly cleaned or maintained in quite some time. We would absolutely return to this KOA for the activities and the beautiful setting, but we will never stay in those cabins again unless we know they’ve had a serious improvement in cleanliness and upkeep.
Susan Maass
I booked this trip rather last minute so I wasn’t able to get a huge site which was fine. We were put in a nice site on the pond which we were very happy with. Nice level site. The only issue anyone might have with the pond sites is some road noise. I was very grateful they accommodated us and didn’t expect the perfect site with such a late booking. This park is very large and very well kept. Lots of nice cabins and activities for everyone. The reason I only gave 4 stars was a situation with the laundry which I used twice as we’re on a six month trip. The laundry closest to me as closed to be used by housekeeping only which meant I had to drive to the next nearest one. No biggie. Lots of washers and driers but the facility needed a bit of attention as it as a bit unkempt. Also, the change machine was broken. I asked one of the employees and was sent to the other laundry at the other end of the campground to use that change machine. Drove down there, no machine. Went to office, waited in line only to be told she had no money in the register. Literally, no money. People were trying to buy things and the poor girl had no cash. I had three loads of laundry I was desperate for quarters to finish drying. She called the owner on speaker phone saying she had no money and needed help and was told she would be there as soon as possible she had a doctors appointment. I felt badly for the employee and left. Other than that, great experience. Great location. Friendly helpful staff. Immaculate grounds. I would definitely go back again.
Tanya Martin
We had a great experience staying in North Carolina at the KOA! The cabin had everything we needed including our own restroom/shower, kitchen etc. It was just the two of us, but there was also a room with two bunks off to the side for anyone traveling with their kiddos. We went in the fall so of course the color of the trees was a sight to see. They had things decorated neatly and the staff there were all kind and helpful. We will definitely visit there again in the future!
Angie Atchley
Beautiful property. Friendly staff. Convenient to local attractions. Bathrooms are clean and modern. Tile showers..hot water.. Nice laundry rooms with washers and dryers. Its March 7th...cold and rainy. This place is nearly empty...calm and quiet. I'm enjoying the fresh air, the mountain view and the smell of blazing campfires. I will visit again in the Summer.
Rhonda W
Really enjoying the campground so far. Nice concrete pad for your camper. On third day experienced a power outage due to work on another site. We missed their call so still waiting to see how this turns out tonight. I will be pretty upset if it’s not resolved in time to straighten my hair tomorrow. Will update their rating up or down depending on the resolution of this issue. Also we were able to view the Elk referenced on a sign in the campground and they were amazing!
Consuelo Loftis
BED BUGS!!! CABIN 286!!! WE WERE EATEN ALIVE MY BED BUGS!!! Used to be a great place when privately owned now it's corporate owned☹️. Registration people are unnecessarily rude over the most mundane requests. The two ladies at the counter when we checked in were absolutely hostile. There is NO customer service anywhere. Bathrooms were a nightmare no soap no hand sanitizer no toilet paper. I resorted to using the restroom beside the cabin we had rented. Snack bar employee at the pool area had the worst attitude I have ever experienced in another human being. Its heartbreaking to see this place take such a turn. KOA needs to review the management at this location.