Reviews

D F

If you are interested in booking this place because of the golf course, you should look elsewhere. The golf course has been unplayable since approx May 2025. Now because they did not address the drainage issues while trying to redo the golf course, there is uncontrolled flooding just from normal rain fall. All 18 holes are flooded for almost the whole summer and now there are road closure for over a month. It took people that are locked into a contract with Clerbook to complain to Lake County to come out to help us. Now with more rain in the forecast, this place will only get worse because if they can't get the flooding under control from this past summer normal rain fall, they won't be able to fix it in a reasonable amount of time. Check out pictures that are posted on trip advisor.

Jessica Davidson

Things are broken for months & months! All the pools & hot tubs are need of lots of maintenance, but Crossroads is the worse. The chipped is so bad it makes the hot tub & pool look SO DIRTY. Also because it needs to be repainted so bad its very scratchy on your skin. They don't clean the bathrooms or laundry rooms well and the insides of the washers & dryers are so gross. Even after I wiped them out they still left stains on my clothes. Some of the staff are nice, but most of them are rude and a couple of the office girls really treat guys like crap, but then nicer to girls. Wish they could get their act together!

Joe Kelly

****READ BEFORE YOU BOOK**** What a dump this place was… unfortunately, I bought into the hype and booked a two week reservation at Clerbrook through my Thousand Trails membership. My stay began with my pulling in and seeing one of their entry gates sloppily draped in caution tape; which, not to my surprise at this particular point in time, stayed that way throughout the entirety of my stay. In hindsight it really didn’t make much of a difference either way, considering the other one was left wide open for almost half of the two weeks I was there defeating the entire purpose of having any security gates whatsoever. Next, I was escorted to my site by one of their rangers with whom I inquired about use of their golf course and rates, etc… the ranger indicated to me that the course was closed “because of the hurricane” (yes, the one that was almost an entire year ago at this point)… when I asked if it was the one from last October, the ranger took offense and caught an attitude, trying to sell me on the sentiment of it being somehow reasonable that it wasn’t going to be open until “probably October or November” (over a year after said hurricane). This was followed by my having no running water on days 1 and 3 of my stay. Excellent. Finally, to top it all off, I went to the office with my tail between my legs a few days before the end of my reservation to ask the office staff for an extension because the transmission in my truck had blown and it wouldn’t be ready in time to tow the camper on my check-out date. Despite the fact that there had been quite literally half a dozen or more empty sites within the immediate vicinity of me, alone, throughout the entire duration of my two week stay, the office staff pretended this was a huge ask and indicated that I’d have to pay retail rate for any extension. They even thought I was gullible enough to buy in on their clearly disingenuous compassion by telling me I should try calling Thousand Trails to see if they’d help me… well, Thousand Trails was the only entity that DID try and actually help, informing me that it was the park’s decision and that if they were okay with it, Thousand Trails would extend me. I replied by telling the representative that Clerbrook was okay with it if they were, so the representative called Clerbrook, who told the representative that they would not allow it. So, not only did Clerbrook pull a slimy and shady business move by trying to make it seem as though they weren’t being greedy snakes by charging a person in a crappy situation their full retail rate when they clearly had the space to accommodate me, but they even tried to put the blame on someone else so they wouldn’t have to deal with my being discontent. Their shady business, in and of itself, would have been more than enough to prevent me from ever returning again. But along with all the other issues and the fact that I could’t even ACTUALLY use the things they advertise online? If 0 stars was a rating, they’d get it.

Leslie Jones

Full time RVers first time here at Clerbrook! 40ft RV didn't find sites to be tight as previous reviews we found that trees or annuals fences or plants on edge of road hinders easy parking. Nice wide level sites definitely will return. Staff very friendly.

Dr.

The bathrooms (ALL) of them are so dirty its disgusting. I have to take my kids in there its ridiculous the same piles of hair and trash have been there since we got here a couple of months ago. I have mentioned it to staff but nothing happens. Clerbrook is expensive for how bad the facilities are everything is old. Pools are nice but do yourself a favor and shower outside.

Judy Higgins

My husband and I stayed at Encore Clerbrook for 4.5 months. We winter in Florida and chose this park mainly for the hottubs and close proximity to our grandchildren, who live in Leesburg. For the price of the lots, which for us was over 1000.00 a month, we were very disappointed in the care and maintenance of it. Streets have potholes, landscaping is minimal, broken down and abandoned RVs, and junk permitted on people's sites. Policues of place NOat enforced. Hottubs were never hot and often not working. Front gate operated with code, and when put it, often did not work. Numerous waterline breaks and no notifications were given. Not enough dumpsters , therefore, dumpsters often full of trash and all over the ground when emptied. We would not recommend this park and will not return.

Renay Howey

Look elsewhere! One of the worst encore resorts we’ve been to. Customer service is a joke. They do not care at all what your grievances are and will not put the customer first under any circumstance we stayed last year and had a horrible experience where they tried, forcing our 45 foot RV into a 30 foot site. We thought we’d give them one more chance this year and sure enough they’re failing again. We will not be back.

Allan Stuntz

Now everything I have read about it being tight here is true. BUT after you get parked you will find a great, welcoming, community. Especially if you are a golfer. My wife and I only came here because we wanted to visit my sister but we are leaving with so much more. We will be back next year knowing it is a PITA to park and be happy to do it.

Mike Rowe

My wife and I spent a total of 4 weeks in 2 different sites. We enjoyed our stay. The golf course is amazing and made up for the sites we were at that needed some upkeep. The workers there are very friendly.

Jodie Button

We’ve been here almost a year in our RV, until we purchase our new home. It’s closest to my husband’s current LEO position and listed as family friendly. We have been to several thousand trails in Florida that claim to be all ages and family friendly with events/activities. That is far from true, with the exception of the one in Sarasota. In regards to Clerbrook : There is a playground, its equipment is for very small children. The only “child” activities were a few around the holiday and not widely advertised to inform families. All other activities are scheduled at times when most children can’t attend due to bedtimes, or when they are in school. If you do attend one with your kiddos, the older generation just stares disapprovingly and aren’t friendly and inviting, making us not want to attend as we sit at a table by ourselves and no one interacts unless they also have kids. The events provide non kid-friendly food and have music/entertainers for the elderly population. For some kids, this is their home and community too and many residents complain about them in the different groups on social media for being too loud, riding bikes in road (as if they can do so on grass and sand) and tailor the lifestyle to retired folks. The amenities are rarely all operational, or maintain a level of cleanliness and repaired /updated as needed. Clubhouses are typically locked unless they are having an activity so they sit dark and unused. The dog park is overcome by black sand and not maintained. The plastic fencing was uprooted from hurricanes and they have not been fixed. The residents go around picking up all the feces so their dogs don’t run/play in it I don’t use any of the shower rooms because they have lots of mold and mildew, are dark, cramped with clogged shower heads, and others reporting men using the women’s rooms when theirs is out of order. We pay for a bigger lot, but end up doing most lawn care ourselves. Every site’s electrical box and water spigot is about to topple over, worn and busted up. No water pressure at all! We have to change both filters at least monthly. The laundry rooms are not clean! Had a roach climbing towards my machine, ceiling has water damage and falling in, washers smell very musty and full of dog hair. There is no ac or it’s broken most of the time and windows are screwed closed. The good: The amenities are open late, until ten. There are a handful of really kind employees. The views of golf course are beautiful. They allow you to set up your site as you want. They have potential for amazing things with the buildings and pool areas/set up and location. However, they must be maintained, updated, inviting and actually open/operational and utilized with an abundance of activities and events for ALL AGES! My additional thoughts: Why not have a senior side and a family oriented side? The space is large enough. Why not have some activities where the older generation participates with the younger, such as utilizing the workshop for seniors to teach age appropriate kids to build a project? Why not have seniors coach little league or t-ball on the fields or even have teams younger than 50 be able to play? Have seniors offer music lessons or an activity they are experts at??- How about holding STEAM, crafts, musical activities for the kids or pool parties, themed activities/events weekly/monthly for the kids? Create volunteer groups with residents to plan child events, assist in creating an amazing dog park with activities and a dog washing station? I know many would volunteer for the things they are passionate about. Provide the families with things to do, specific areas set up for them, activities and events they are encouraged to attend/participate? I’m certain you would have a lot less undesirable behaviors and such a divided resort. The change is increase in rv living families and decrease in retired folks in Florida due to overpopulation. For us, we are thankful we’re purchasing our new home soon, otherwise we would be finding another place that provides what they advertise.

Eric Pritchard

Clerbrook is far and away the best of the three Encore Resorts have visited. It is massive, broken pit into neighborhoods each with it own pool, shower house, laundry room and recreation area all flanking the golf course. There is a playground, dog park, library, fitness center, softball field and the golf course and pro shop. They also have a propane fill station and several of the neighborhood common areas have happy hours, ice cream socials and limited hour restaurants. No large scale recycling that I could find. Everything is fairly well maintained and clean although older, people are very friendly and it feels safe and fairly quiet excluding some road noise. It’s still a trailer park and many of the sites are out in the open sun or, in areas, tightly packed with larger rigs. It’s also an hour/hour and a half from everything with the exception to Clermont that is 20 minutes down the road. We used this campground as a launching spot to visit central Florida springs and it was just too much driving for us. Clermont and the vineyard nearly next door were pleasant highlights of our stay in the areas. Our biggest gripe was the water quality, it wreaked of chlorine. I consume roughly one gallon of water per day and normally I’m not particularly sensitive to it’s taste but this was not drinkable, tasted like bleach. So stock up on fresh water before you arrive.

Vickie Armstrong

Large resort, 1250 sites. Our campsite was in the Veranda section, downwind from the water treatment. Stunk of sewage our entire stay. They were out of laundry cards for the first 3 days of our stay. Leaving in morning and looking forward to pulling out of here

Rodrigo Koss

Good to play golf! The RV spot is not concreted. I think this park is for older people. There are many events for them. And I didn't like the gossip girls at the reception. But the park is nice! I recommend!

N

Rented one of the mobile homes for couple of days and had a very enjoyable stay. The place is a gem! It’s peaceful and beautiful and there are tons of activities to be involved in if you’re staying longer. The mobile home itself was super clean and had a great kitchen. Staff was awesome as well.

Sand Maker

It's s really nice open park. The spaces are roomy. If you like golf it has it's own golf course. Lots of cranes roam the park. Cool. We will go back.