Ozark Highlands MHC/RV Park

Rachel Hughey

I have a friend who lives there. When we camped there, we couldn't get any help repairing the water hook-up so my husband had to pay to repair their system. The residents there have no-support on weekends no matter what happens with trees, water supply or sewers.

Jeff Batterton

(previously 5 stars) I hate to leave a negative review because our stay here was actually really nice. However, I’m afraid the positives don’t extend to how the management handles business. For context, when you have a short-term stay here, your final electric bill comes out of your deposit and then you are issued a check for the remainder. (or at least you're supposed to) Timeline: 6/26/24 - we had a conversation regarding our departure date, etc. I was asked to leave a Google review, which I did and was more than happy to do! (See screenshot 0) -- 6/30/24 - we left Ozark Highlands and our stay ended -- 7/1/24 - I provided management with my forwarding address for the refund check and it was confirmed. (See screenshot 1) -- 8/1/24 - I sent a text asking about the status of the refund -- 8/2/24 - Received a reply saying they were looking into it (See screenshot 2) -- 8/15/24 - I asked about the status again and said if it hadn’t been sent, they could hold off as I was coming back to the area and could just swing by for it. -- 8/16/24 - I received a reply from management indicating that they were still looking into it and hoped to have an update soon. (See screenshot 3) -- 8/18/24 - I physically went to the management office where I was told a huge story about how one of their software systems had an error and this held up a lot of checks that went out, including mine. I get it, stuff happens…I was understanding and told them no biggie. They also told me that they’d try to just Fedex the check to me there at the park that week, instead of it going to my forwarding address. Also, due to an error* on their end, there were now two separate checks. *simply put, they left the previous tenant’s electric usage on my bill. So they were going to have to refund that separately. -- 8/23/24 - The day I was set to leave the area again, I circled back to see if they were indeed able to re-route the check to me here. I was ignored. (See screenshot 4) -- 8/30/24 - I asked about the status of the check and was told they were looking into it. (See screenshot 5) -- 9/3/24—9/10/24 - After not hearing anything back, I once again inquired about the status. I was told it had been resent and the address was confirmed. I asked for them to clarify which one had been sent and if there was tracking information. I was ignored. 6 days later, I let them know that I still hadn’t received them and asked if they could track them. I was told this wasn’t possible. I asked to verify the date they were sent and was ignored. (See screenshot 6) -- 9/12/24 - I told them that I’m getting tired of chasing their lies and were giving them the opportunity to do the right thing before I update my review. (See screenshot 7) Less than one hour after sending this message, I got a call from someone else in the management office. This was their version of what happened: Apparently someone in the company had been stealing from the company and my check was part of what had been stolen. On top of that, they sent the check to the park rather than my forwarding address because “I had never sent them my forwarding address” (omg see screenshots 1 and 6). On top of that, they had a completely different number for the total and I had to walk them through the errors management had made in order to get the correct total. (Mind you, I sat in the management office on 8/18/24 where all this was allegedly sorted out) So after multiple phone calls on this same day, everything got straightened out and this person told me the payment had been approved (weird how it was just now getting approved despite the fact that it had already allegedly been sent out multiple times) I was told I would receive the check in 7-14 days. “Corporate”, who actually issues the checks, had approved the amount and were going to send the check on 9/19/24 (Screenshot 8 shows the call log) -- So as of updating this review, we are 18 days past when I was told 7-14 days. But worse than that, we’re over 3 months after I left the place and I still don’t have a refund.

Badger (J.D.)

Decent place to live temporarily, the club house is ok but they definitely don’t seem to be in any rush to get their pool fixed. It’s been out of service for a while. Also lot rent goes up every year causing a strain on those who have a fixed income

Pat Shaw

This place is a hidden gem! I've lived here for 10 years and couldn't be happier. We're like a little community of our own within the community of Springfield. I've "survived" several management changes, and honestly, life DOES go on. Our current management team is responsive, friendly and helpful. I've seen them encouraging greater community involvement from us as residents and view this as a plus! And.........where else can you live that you can WALK to your local WalMart? (In A BIG shopping center directly south of the park and yes, within walking distance!) I'm looking forward to many more years here.

Brooke Adams

This place was wonderful! I had to stay an extra two nights because of bad weather, and they went above and beyond in taking care of me. Clean and comfortable facilities, and lovely people. I would definitely stay here again if I ever find myself in Springfield.