Paonia

Kat Little

Legitimately zero stars, but the review requires one star to be posted. I had a box truck and a vehicle carrier for my rental contract. First, I dropped off my car and the car trailer after hours. The lot was completely dark and I had to use a headlamp to unhook the equipment. There was no clear guidance on where to park or leave equipment. EARLY the next morning I received an angry call from Mrs. Farnsworth that I had 30 minutes to move my vehicle or it would be towed. I scrambled half asleep to move my car while Mrs. Farnsworth followed me ranting about how I was parked in the wrong place and how I left equipment in the wrong place. When I returned the box truck it was again after hours since they close early at 3pm. I was charged cleaning fees despite having swept it out before returning it. Overall, being yelled at, demeaned, and overcharged are not ways to treat customers. I hope I never have to deal with this lady again. I would rather return to a different location another 15 minutes down the road. During my latest equipment return, I was yelled at by an employee for the location I was parking the trailer, but the employee refused to answer the door to check-in the trailer since it was after hours. I was forced to choose between an after hours return fee or a late fee because the business was closed the day my contract ended and the equipment was due to be returned. Thankfully a complaint to customer service got me in contact with the area field manager that cancelled the unavoidable additional fee. As long as Farnsworth represents U-Haul, poor customer service experiences will continue.

Heidi Metroz

U-Haul should not operate out of the Farnsworth location in Paonia any more. The old woman who works there is incredibly rude, judgmental, closeminded, and impatient. She is also lazy. I have rented U-Haul trailers on many occasions, and I have never been expected - or even allowed - to hook the trailer up to my truck myself. This woman expected me to do so. I informed her that I had never done so and she told me that I would figure it out. I attempted to hook up the trailer, but was having difficulty, so I requested her help since she is the employee and it is her job. As she was hooking up the trailer to my truck, she was rude, she raised her voice, and she made degrading comments that implied that I was inept simply because I am from a larger city. Aside from the massive liability that could have arisen as a result of this woman failing to do her job, her behavior was wildly inappropriate and unprofessional. Further, I later had a friend check the trailer, and he discovered that the trailer had not been attached securely. Finally, the woman made comments about how much she dislikes having the U-Haul services as a part of her business. I would suggest that U-Haul cut ties with her and her business completely. She is not doing U-Haul any favors.

Jennifer Marinelarena

Arrived, and they didn’t have the truck size we reserved, nobody to help, tried using the app and it didn’t work. Wasted 2 hours driving to the location

Brandi West

Amazing, friendly, fast services! They made my experience very simple. No headache!!!

Charlotte Fitzgerald

Excellent customer service. They are always very helpful.