Preferred RV Resort

K

very disappointed with the management..have been here several times with ROD membership...this reservation was met with a surprise extra fee of $25 + $3...which i never paid before..NO mention of this price when making reservations... only exception is Tammy at the gate was extra courteous and friendly...you have a beautiful park...wish your fees were fair...

Kathie Bealer

Sites are alternating, meaning RV entrances face each other. And they are fairly level. Staff are always pleasant. And according to my grandkids, the best pool ever!

Douglas Burke

DO NOT STAY AT THIS RV PARK!!!!! We wish we could provide a positive review on this RV park but unfortunately, we can’t. When we arrived, we were told that the Park model accommodations that we reserved 3-weeks in advance would not be honored. The first reason we were given is that they simply overbooked the Park models. In addition, they could not provide an answer as to why they continued taking reservations when all the Park models were reserved. The next explanation was that the person that took the reservation was new and booked it as an RV hook up (which is ½ the cost of a Park model), but they charged us the Park model price of $149 so that was a lie. Finally, the real reason for bumping us was that “members” get priority so my reservation was given to a member. There is nothing on the Preferred RV website stating that “members” have higher priority and there is a chance your reservation will be cancelled. On top of all this, we were never notified about this cancellation, we found out when we arrived to check in. Apparently, they had written our phone number incorrectly and took no initiative to try and figure this out. They did have our email address but failed to contact us that way. Their only solution was to direct us to the Nugget Casino (across the street) saying that they talked to the front desk and rooms were available. They didn’t take the next step and reserve a room for us which would have been the right thing to do. If you have a reservation with this organization, you should call the office and verify that they will honor it. If this is how they handle this type of situation, it is a terrible business model. If you can find a different place, go there, this one has poor management and apparently they don’t care about customers that are not “members”.

Douglas Burke

DO NOT STAY AT THIS RV PARK!!!!! We wish we could provide a positive review on this RV park but unfortunately, we can’t. When we arrived, we were told that the Park model accommodations that we reserved 3-weeks in advance would not be honored. The first reason we were given is that they simply overbooked the Park models. In addition, they could not provide an answer as to why they continued taking reservations when all the Park models were reserved. The next explanation was that the person that took the reservation was new and booked it as an RV hook up (which is ½ the cost of a Park model), but they charged us the Park model price of $149 so that was a lie. Finally, the real reason for bumping us was that “members” get priority so my reservation was given to a member. There is nothing on the Preferred RV website stating that “members” have higher priority and there is a chance your reservation will be cancelled. On top of all this, we were never notified about this cancellation, we found out when we arrived to check in. Apparently, they had written our phone number incorrectly and took no initiative to try and figure this out. They did have our email address but failed to contact us that way. Their only solution was to direct us to the Nugget Casino (across the street) saying that they talked to the front desk and rooms were available. They didn’t take the next step and reserve a room for us which would have been the right thing to do. If you have a reservation with this organization, you should call the office and verify that they will honor it. If this is how they handle this type of situation, it is a terrible business model. If you can find a different place, go there, this one has poor management and apparently they don’t care about customers that are not “members”.

I2421YBdouglasb

DO NOT STAY AT THIS RV PARK!!!!!||We wish we could provide a positive review on this RV park but unfortunately, we can’t. When we arrived, we were told that the Park model accommodations that we reserved 3-weeks in advance would not be honored. The first reason we were given is that they simply overbooked the Park models. In addition, they could not provide an answer as to why they continued taking reservations when all the Park models were reserved. The next explanation was that the person that took the reservation was new and booked it as an RV hook up (which is ½ the cost of a Park model), but they charged us the Park model price of $149 so that was a lie. Finally, the real reason for bumping us was that “members” get priority so my reservation was given to a member. There is nothing on the Preferred RV website stating that “members” have higher priority and there is a chance your reservation will be cancelled. On top of all this, we were never notified about this cancellation, we found out when we arrived to check in. Apparently, they had written our phone number incorrectly and took no initiative to try and figure this out. They did have our email address but failed to contact us that way. Their only solution was to direct us to the Nugget Casino (across the street) saying that they talked to the front desk and rooms were available. They didn’t take the next step and reserve a room for us which would have been the right thing to do. If you have a reservation with this organization, you should call the office and verify that they will honor it. If this is how they handle this type of situation, it is a terrible business model. If you can find a different place, go there, this one has poor management and apparently they don’t care about customers that are not “members”.