Reviews

Don Bonser

I had a "guaranteed late check in." I drove there after a trade show ended in southern California, arriving at 2:30 am. Front desk was closed with a sign "closed 12 - 7 am." Security tried to help, but nothing had been left at the front desk referencing my reservation, and hotel policies forbade them from doing anything other than look to see if the front desk staff had left it and a key out for me. They had not. Apparently somewhere in the online reservation I made, I agreed to check in before 11:30 pm...I guess I'll have to read all the disclosures and pages of fine print every time I make a reservation at a non-national-brand place. I'd stayed there about 7 years ago, and it wasn't bad then. I'll never stay again after this experience. Got a nice room at 3:30 am at the Holiday Inn just down the street. Save yourself the aggravation and stay anywhere other than here.

Jeff Bennett

Well lets start with the bed, there was actually an indentation in the mattress from 1983 that has never been flipped or rotated. If you sat on the edge of the bed the steel framework is all there is. You would sink about 6 inches. The 2 lamps from 1984 are not enough the towels were like the really bad pool towels. I had to get another from the front desk as they dont clean your room until you leave, she took my room number. No worries sweetheart there isnt a chance i would steal the towel. I wouldent even dry my car with it as it would scratch the finish. The toilet dripped so loud i had to leave the tv on forvwhite noise. I arrived at 1:41 to check in, i tjought it was all proceding until about 10 minutes later the 2 ladies inform me i can come back at 3 to check in. What were we doing? Why cant i get a room now. "The rooms arent clean yet" sweetheart in 1 hour and 9 minutes the staff isnt going to do them all. I come back at 3 still took 10 minutes to get me a room in Building E, which when i walked by had at least 6 rooms on ground floor empty. What is the point of making me wait? And the best part is Building E was constructed in the 1930's and no maintenance has been done on it. Specifically the floors. Remember in 1980 going to grandmas house and you would walk across the wood floor and younwould hit ghe spot where the bords were loose and it would creak and squeek? Yea it was the spot that DID NOT squeek and creek. It was all of Building E, as i knew when anyone near me was able to enter their room or move in it.

Olivia Johnson

Our experience at this hotel was nothing short of a disaster. We arrived around 9:05 pm on a weekday evening, after a long day of traveling and driving, only to find ourselves standing in line for an excruciating 2 hours, waiting to get our room keys. We didn’t finally check in until 10:50 pm, which was an absolute waste of precious time we could’ve spent getting ready for the night and resting. Considering there were four of us, all needing to shower and sleep, this delay was inexcusable, especially with an early start the next day for more travel. There was only one staff member at the front desk—a very elderly woman who was incredibly slow. While I do have empathy for older workers who are doing their best, it was clear she was struggling with both the outdated and inefficient system they had in place. Whether it was her fault or the hotel’s subpar software, I don’t know, but the end result was the same: two hours of frustration and wasted time. To make matters worse, she demanded that every single adult in our party be physically present for check-in, and she photocopied our driver’s licenses and manually entered every single piece of information into their system. In all my years of travel, I’ve never been asked for such an invasive amount of personal information for a simple one-night stay. It’s deeply concerning, given how fragile and outdated the check-in system appeared. I now worry about the safety of my personal data in their hands. As for the room itself, it was mediocre at best. Small, cramped, and dimly lit with a bathroom that was so tiny it was barely usable. The motel overall was outdated and lacked any sort of charm or comfort, reminding me of the same tired, worn-out energy as the front desk staff. This experience has taught me one valuable lesson: never stray from reputable chain hotels. This was frustrating, time-consuming, and frankly, not worth a single second of our time. I would strongly advise others to avoid this place at all costs.

Alexica Johnson

Stayed here with my husband and daughter for almost a week visiting family. The casino is small but works well enough. The rooms are fine. Nothing to brag about. Staff is nice enough. The only complaint I have is how extensively smoky the casino was.

Kristine Barneck

Worst experience ever! My sister booked two months in advance and prepaid. She lost her UT drivers license and went and got a new one the week before we left. When we went to check in, after taking all of our drivers licenses, email address and phone numbers (4 sisters ages 60 and up) they told us because she had a paper ID they would not let us rent the rooms. After asking to speak with a manager several times, we were informed that they had ‘talked with her on the phone’ and she made the decision. Absolutely ridiculous! They wouldn’t even let us transfer the rooms into another sisters name and update the credit card. They wouldn’t credit her card the money that was already paid and said she would have to wait for a refund. Still waiting for that. So we went to the Best Western and had a wonderful stay. They had no problem accepting our money or identification. Do yourself a favor and stay somewhere else.

Fireatar420

They say “home of the feasting and winning” but in reality you walk in with $200 your leaving with depression. You don’t get anything for free play and if you do it’s maybe $5 if you’re lucky. Everytime I go it’s a ghost town now. This place used to be very popular. But you don’t win anything, taking a loss once in a while is one thing but everytime you go in you can’t even last longer then 10 mins with $100. They also shut machines down where the jackpots are very high and turn them back on and the jackpot is back to the start. That should be illegal in my opinion but we’re in pahrump where nothing gets done. I wouldn’t waste a dollar here if I were you. Heed my warning.

Robert Neel

I enjoyed my stay. The rooms were nice, large and clean. Also very quiet, once in the room I never heard anything, no traffic noise, no casino noise nothing at all. That made for some very good sleep.

Chip

The rooms are dated, but were clean. Swimming pool was dirty. The casino is small and the days we we there it was empty. The bartender was friendly. But she was tending at the and getting drinks for the people in the casino. The restaurant was not good. Overpriced and the food is not good. The breakfast buffet was horrible. The only positive was they had an omelet station, and the guy doing the omelets was very polite and friendly. I gave this place 3 stars but because of the staff. They were friendly and helpful. But as a hotel casino its a 2 star at best

Bruce Heimbigner

Pretty good for the price. Not enough towels. Reasonably clean. Found a penny on the floor! Beds were much too soft for me. Had the breakfast buffet. It was okay. Had all the basics. Nothing was terrific. Coffee was poor.

Anna Miller

Love this Casino. My mother loved to eat here and gamble, I believe this was he favorite place to go. Staff is friendly, service is good. The food was also vey good and at decent prices. I did not stay in a room, my mother lived locally.

Kenneth Bertrand

I keep hearing on the radio your breakfast buffet is homemade far from that! The only thing homemade is the omelette’s if you choose to get scrambled eggs with a stuff added to it! Lazy way of making a real one! Your ham taste like cardboard, the eggs are not real mixed carton stuff! Gravy is definitely bought in bulk somewhere! The best on your buffet is the fruit! 2 and done for me! Plus the servers assume you want a buffet and you don’t see them again until they bring a bill! I didn’t want the nasty buffet but opted for it after waiting 15 min for someone to take my order! False advertisement!

Bill Crowell

Since I once stayed here 20 years ago for a track event at Spring Mountain, I wasn't expecting anything fancy, just a nice basic room. Front Desk employee who checked me in was wonderful, although her coworker was consistently rude with other guests and my party later in the stay. The room was spacious, but clearly they haven't updated anything since my visit 20 yeas ago! I was traveling with a small dog and paid an additional pet fee along with a $100 deposit. My non-smoking room had at least a dozen cigarette burns in the carpet and smelled like the ancient carpet had poop cleaned out of it a few too many times. Amenities: Good strong A/C, a flat screen TV and two little soap disks. No comp toiletries, no coffee maker no fridge and if you want ice, only two places to get ice on the other side of the complex from my room. All that aside, if you need a motel in pahrump and are traveling with a dog, this was the only option for around $100, unless you have $300 for the Holiday Inn. Finally, the most bizarre event from this stay was getting a call from them a few hours after check-out, with an inquiry about housekeeping reporting a chair missing from my room, when all we did was move it from one side of the room to the other! I will be watching my credit card to make sure I am not charged for a Salvation Army looking chair! As a retired senior with time on his hands, I hope they realize how bad the publicity will be an along with the lawsuit if they do!

Nan Hampton

Worst hotel I have ever stayed in! Wish I could give negative stars. When we arrived to check in, there was nobody at the desk & there was a sign saying they'd be back in 20 minutes. That feels like a long time to wait when you've been traveling all day. When she finally returned she was rude and asked very personal questions (as part of the check in), that I've never been asked at a hotel before. She also wanted the driver's licenses of the family members traveling with me, which has never happened to me before. We got settled in, then went to dinner. When we returned, there was a cockroach running around by the beds. By then it was too late to do anything but stay the night. After that, we realized the lock on the door did not lock properly. We planned on staying two nights, but definitely checked out the next morning - we didn't even care where we were going to stay - we just knew it couldn't be there. The beds were uncomfortable, the room was outdated, and the sheets felt like paper. There were no blankets on the beds. The next morning when I told her we were checking out, not staying the second night, and that there was a cockroach in our room, she did not seem surprised or even pretend to care. She just kind of shrugged her shoulders and said she'd get maintenance to spray, like it was no big deal. It was a very big deal to us.

Dawn Burkholder

I go there to play sometimes but they really don't have the games I like anymore and it took over an hour for a cocktail server to come around the past two times. I used to really like this place but I think it'll be awhile before I go back. I will say their cafe has good food at an affordable price so I'll probably go in to eat but no more gaming there for me.

Richard Rojas

The staff was excellent—polite, helpful, and professional. The rooms have a dated 1980s style but are still comfortable. Be aware that the central bar closes fairly early, but security was attentive and maintained a strong presence when hotel staff were unavailable. The property features a beautiful courtyard with stunning mountain views, which adds to its charm. Although there was some construction on the stairwells, alternative routes were well-marked, so it was still easy to access the casino area. Overall, a pleasant experience despite minor inconveniences.