Reviews

Sandra Hopkins

No customer service at the Burger King when ordering and the machines don't tell you that product comes with mayo automatically. I wish customer service hasn't gone out of businesses. The younh man actually asked me if I could just scrape it off. Im allergic. My husband paid with a card and I couldn't get my money back thats almost $8.00 in the garbage. Being that I have mobility issues, I couldn't make the trip back and forth again. I guess I will eat dinner when I get back to new york. They actually wait on customers.

David Stejkowski

“Convenient stop for late-night travelers” This service plaza is a lifesaver when you’re on the road. It’s open late and has several fast food options, plus clean bathrooms that make the stop even more comfortable. Easy to access and perfect for hungry travelers passing through.

Evangeline Papadopoulos

The Vermilion Valley Service Plaza is clean and well maintained. There are restaurants and a convenient store. There are easy access gas and diesel pumps. It is a safe place to walk around after driving for a long time and it is located in a beautiful area.

Hannah Matro

I would like to lead with, I almost never leave a negative review, I would usually say nothing instead of something bad, but that's how negative this experience was. There were positives and negatives about visiting here, as most experiences. I would all in all have considered this a positive experience until we stopped to get fuel. We drive a large, diesel, bus. There were 3 lanes that weren't blocked off, one all the way on the left without a pump at all, and all are one way lanes. NONE of the pumps had diesel on the right-hand side. So we pull up in the left lane, and use the diesel from the pump on the other side since the person there was using a whole different pump just for gasoline. The gas attendant comes storming out yelling at us that we can't do that, and when we ask what he means, he gets an even worse attitude and told us we should be using the gas lanes (a whole different area), we tried to explain we need diesel, to which he seemed slightly surprised and then told us to back into a closed off lane (the only one with a pump on the right). Listen, I've been in customer service for 15 years. I have to patiently and kindly listen and help unhappy people on the regular. Working with people sucks sometimes, I really do get that. There's no excuse for the unprovoked yelling and rudeness. Management, please train your staff on effective communication. I don't need friendliness, I'm not even asking for kindness. Just communicate what is being done wrong (using the pump from the wrong side), and what you would like done instead (to open a closed lane, and for us to pull into that). Side note, if you're just looking for someone to fight with, please just wait until someone picks that fight with you that you're looking for.

Rebecca Boren

Pretty good rest stop. All the ships were open & had short lines. Busy area.

M Adam

Vermilion Valley Service plaza has busy, bustling atmosphere, like a small airport terminal. It has clean bathrooms, plenty of space and there are some fast food, coffee, and snack options. Toll road money been put into good use i see!

Sharon Doyle

Similar to other rest stops on the Turnpike, but this one was not quite as sparkling clean as the other ones. There are several fast food restaurants and shops and plenty of bathrooms. There is also are area to get brochures about sights and tourist attractions.