Reviews

Brian 7ww

I really think and I feel like the office is like signaling me out or their racist or something because they’re always every time I pull up they’re staring at me. It’s not a how are you doing? How is your day going? How may I help you ladies in the front are always looking at me like I did something wrong and it’s very very unwelcoming, the other day I was riding with my daughter in the golf cart. I get it. She’s 12 years old. They explained to me that she couldn’t be riding in the golf cart. We talked about it the previous day I found a letter in my mail with the highlighted session Saying why my daughter couldn’t ride I think they went a little above and beyond there know that there’s people parking there all the time that shouldn’t be parking there. I don’t see any letters being left in their houses. There’s People double parking their cars at their RV sites I know they’re not getting letters either and then there’s cameras at the dog parks people letting their dogs poop and then leave it there. They’re not getting letters either but that’s OK. I’m currently looking for another place to go. and I really don’t care if they know who I am my name is BRYAN. I’m in G 28.

Justine Rastigue

Sites are very close together, extremely narrow roads through the park. Most of the sites are full time residents so short timers are put up near the pool, really noisy. Hot tub was always full of little kids,

Steve Martineau

Too many workers live at this park, car engines starts at 6 AM. Also, there isn't really activities on site. Very close to Naples, but you need to accept the highway noise during the night.

Bob Bachmann

The experience this stay was very disappointing vs. the last two times we were there. The "vibe" and the "feel" was more like a low end trailer park rather than a Sun Retreat. It seems they are trying to convert to "affordable living" year round for multiple demographics so the transient sites for resort/retreat should just be discontinued because the overall experience was not favorable. We paid $54 per night off season but these sites go for upwards of $120 in season. Though the pool, hot tub and restrooms were very nice, the outdoor common areas were not. Trash and paper in the grass, old cigarette butts and weeds in the pipes used as ashtrays, and a dumpster area filthy with old trash and smell are a few that come to mind. Maintenance appeared lacking. We noted a broken hanging light fixture at site, water line loose from the post with a broken clamp, towel/clothes hooks broken off in a mens shower, and 3 of the ten available washers not working with old tattered “out of order” signs taped on. The laundry room needed a good deep clean and walls patched & painted. Our 1st cable box had a filthy sticky remote, the 2nd wrong cables and the 3rd couldn't be activated for 2 days. The strict dog policy was in effect but 2 cats roamed the property continuously, once through our site, and once doing "business" in the grass near the street. Residents commercial work vehicles were alway parked in the visitor parking area & that's what we looked at evenings sitting outside. We were yelled at (not spoken to) for going the wrong way on a street. We had to carry our own picnic table from an adjacent site that had two. A part time maintenance person decided it was his place to advise us about how we were parked on the site. And, at 6:37 PM the night we were prepping to leave, we were notified the water would be shut off at 7:00 PM for 3 hours. I suppose that taken as one-offs, any one of these, or other items not listed, are not major issues, but the cumulative effect of all of them spoke to a lack of regard for exceptional customer service.

ken warner

We bought an RV and rented a site for a year while looking for a house. It was the most affordable place in the area we could find. The facilities are always clean. It has a pool, hot tub, workout facility, meeting room, and even a propane filling station. We feel safe and secure always. The staff is very friendly and always helpful. No negatives whatsoever and we have had the place about 8 months.

Thethom Kat

Great RV And Rental Cabin park. Clean well kept and fun.

Mike Van Dan

Love this park. Lots of activities. Have met a lot of new friends here.

Susan Keane

Leslie at the front office is absolutely amazing! We so appreciated the awesome customer support that Leslie provided. The entire staff is so nice! They all go out of their way to ensure that the guests are happy. The security guards at the gate are so caring and helpful. The ladies that work in the kitchen are very good chefs and they offer delicious food for purchase. The manager has a barbecue each Monday night for the guests. The grilled chicken is excellent and very reasonable. We loved this place and we would stay at Club Naples again!

Jon W

This is a beautiful resort with super nice staff members. Ken escorted us to our site and helped us get situated. Jen in the office was very kind and accommodating. Site C-7 was a bit tight for our 28 foot RV but we enjoyed the concrete pad. Loved the free cable box with hundreds of channels. So awesome! Free wifi at the site worked during our first day but then it mysteriously disappeared. Kitchen staff offers inexpensive breakfast and lunch items for only $2.00 each. Wow what a steal! Clean bathrooms and showers. Pool looked great but we didn't try it.

Ashley Hoffman

Tried to apply for an annual site here. Although the woman on the phone was very helpful & said they had annual spots, we were met outside by a nasty, rude man in a wheelchair, who basically told us not to bother because of the “ age & condition “ of our tow vehicle, even though our travel trailer is a 2018. His condescending attitude was enough to send me running. I wouldn’t want to live anywhere near this judgmental human. Our tow vehicle is a classic, custom built mini bus turned RV, that we have a ton of money invested into, it runs amazing & has under 100k on it. We might as well have been driving some rusted out jalopy, puffing exhaust smoke through their park , the way they acted towards us. We have been traveling for over 4 months & EVERYWHERE else we have been, from Rhode Island to Nevada, everyone loves our bus and we’ve been welcomed with open arms, including at other Sun Communities. The whole situation felt very personal & discriminatory, as if they didn’t want us there based on our appearance/ age. Tattooed people’s money must be no good here? It seems they only want you here if you fit their exact little mold. I do not recommend this park to anyone, for anything. I’ve never felt so belittled & judged in my entire life. There’s nicer ways to put things than how this man spoke to us this afternoon. He had zero class, no tact and he shouldn’t have a job dealing with the public.