Winter Garden RV Resort

georgette pressler

I can't express how accommodating the staff, specifically Kelly, at the Encore Winter Park is! I just recently moved to the Orlando area and was new to RV life. I was having issues navigating the task of emptying my black tank, as there were no mobile services in the area. Kelly helped me by being available on her day off and allowing me to empty my tank at their conveniently located dump station. After, I took a pleasant drive through the beautiful and well maintained park. The lake surrounded by cypress with a children's park was clean and tranquil. The pool facilities were very inviting with a handicap accessible lift. The long term residents had beautifully kept spots that looked like well loved homes. Overall, the cleanliness of this park really stood out. I can see how this would be a wonderful location for a vacation. And right across the street is Outdoor Recreation World and a Coachman indoor showroom. Thank you Kelly and Encore RV park!

Kelley Michelle

Unprofessional & Disrespectful Customer Service I had a very disappointing experience on 10/7/2025 around 12:11 PM when I called to ask about an RV violation. I spoke with a woman named Kelly, who was extremely sarcastic, rude, and kept repeating the same thing over and over without explaining the issue clearly. When I asked for clarification, she hung up on me. I called back to speak with a supervisor, and a man named Harry answered. He claimed he overheard the call and said Kelly wasn’t rude, which felt like a complete dismissal of my concerns. When I asked for a higher manager’s contact info, he refused to give it and then ended the call by saying “Well, that’s it—thank you for calling,” and hung up on me as well. As a new RV park guest, I expected a welcoming and respectful experience. I was unaware of the violations that were mentioned. I was just trying to understand what happened so I can go back and inform my Husband. This type of customer service is unacceptable, and I hope this is addressed seriously. I’ve already searched the owners number and email and emailed them.

T Ilúvatar

This Encore park is standard at best. As all the Encores in Florida it is mis managed and falling apart. Qe were here for 2 weeks and the main pool was closed because it leaks. They did nothing to fix the pool and all the water ran down the street. It was always full and we'll kept. They kept cleaning the pool but did nothing to stop the leak. I don't understand why they would keep filling it. This park is in the middle of town which is great to get places. On the other hand it's loud and has no security. There were cars broken into and electric bikes stolen. It did have some of the nicest grass for Florida parks. It could be a great park. Lack of repaie and maintenance in the Florida parks is showing how bad the company must be doing.

Mary L

Relocating to Encore was a great decision; excellent management and professionalism. Kelly's support made this move a smooth transition, forever thankful. Beautiful well kept grounds, pools, and convenient location. 5 stars!

Daniel Suppiger

Update from 06/06/2025: Finally did get the refund. Update from 06/03/2025: No message or refund received yet!!!! This is a scam on your customers!!! Update from 05/28/2025: Your response is of no use to me. I want a refund for the two nights that were wrongfully charged to me! Otherwise, I will revise the above review to be even more sharp! Answer to my emails!!! Original review from 05/26/2025: I booked two nights (from 5th to 7th May 2025) at Winter Garden Orlando on 13th April 2025, and the amount was charged to my credit card at the time of booking. Two days before we arrived we canceled the first night by email (by phone they were not reachable), because we were too late and too far away. However, the email I sent was declined by their server. I realised this the following day. When we arrived at the campground, I informed the lady at the desk about this. However, she ignored it and charged us for another night instead. In total, we spent one night at the campground, but they charged us for three nights! Despite several reminders by email and attempted phone calls (nobody answered the phone), I have not yet received a refund or response. Avoid this campsite! They are unreachable and you get no answers, but you do get almost daily advertising emails!