Yellowstone/Grant Village

Thomas B

Unfortunately, we had two (2) one-night stays it this location and this was the worst hotel we stayed at out of four (4) in Yellowstone National Park. Yes, the location is great, but the service here and overall experience was miserable. During the first one-night stay, our room was not ready until 2000 hours because of cleaning staff shortages (note: the hotel manager did give us a 25% discount on the room that night, which was very nice of her). They had two people cleaning 50 rooms, which was confirmed to us when I talked with the cleaning staff right outside our room. We felt sorry for them because it was the end of the season (they closed on October 5), and there was very few employees left to service all the properties. From mold in the showers, broken refrigerator (second stay), no hair dryers (did bring us one, but that was broken also), to rip bed sheets (see photos), this stay for not even close to the meeting standards, especially when you consider what they charge for a room here. The two (2) different and very small rooms we stayed in were sparsely decorated with updated furniture and old linen, hopefully it was clean. We stayed in both the Antelope Lodge and Bear (?) Lodge – not impressed at all and the lowest quality hotel in the park. Again, we do not blame the staff or the hotel manager (who happen to be out there with the cleaning staff, cleaning rooms), but with whoever oversees the property that seems to be more concerned with other aspects, rather than their customers. This was a major disappointment, especially when you think it is the perfect location right along the southern edge of Lake Yellowstone and the view was stupendous. One thing for sure, we will never stay here again. What is so sad about this is the company does not seem to care about their customers honest reviews and concerns and no better proof of this is their lack of concern to address or answer any posted reviews. At least they could attempt to address our concerns, which we have tried to identified in the review.

Michael Hill

Can you give 10 stars for location? If I could I would. Service was good. Even into the first week of the govt shutdown. Everyone should visit Yellowstone and if possible, stay in the park. Grant village accommodations were excellent. Hotel style with hallways. It’s not a 5 star hotel or even a 4 star hotel. But it is very nice rooms. Clean and comfortable. Not too spacious. A little tight actually. Good bathroom. Wildlife all around. Even saw a wolf run across the road in front of our building.

Linda Scheuermann

We stayed as the village was 1 week from shutting down. There was zero stores open. No lodge. Zero cell or Wi-Fi unless you were in the reservation/ welcome building with just 4 chairs. I was sitting on the floor searching for options. True store a family of 4 checked in and ask where they could get some to eat. The reservation person said ohh Im sorry. We have that vending machine or you can drive to Old Faithful Village.(a half hour drive). The family purchased chips and soda from the machine.

D Cha

Arrived around 6~7 pm for a 2-night stay after peak season, so had to wait about an hour as housekeeping wasn't able to tidy up all the rooms due to staff shortage. Rooms were pretty decent, if a bit pricey even at off season, but location is great for visiting nearby areas and Grand Teton NP. No wifi at the rooms themselves, so you'll have to visit the front desk if you want to check your email or weather. Bonus: you can truly appreciate how many stars there are at night, especially if you take a short drive into a parking lot with little lighting

C E G

I am not sure why this place has received so many negative reviews. This is a good place to stay! We stayed here in peak season and after exploring other areas including the Old Faithful Inn and Lodge and Canyon, I have to say Grant's Village seems more relaxed and chill. The one thing I feel it's really lacking is a place (like a porch, etc) for guests to congregate and relax. As other reviews have pointed out, if you want lightning fast internet, television, or fancy and spacious accommodations, then look elsewhere lest you be sorely disappointed. The rooms are simple and small (particularly for a family of four like ours that doesn't know the meaning of packing light), and the shower is just a smidge bigger than what you'd find in an RV. However, everything is clean, housekeeping is on the ball, and, in my humble opinion, the staff here are the friendliest we encountered in Yellowstone. Also the food options have something for everyone. If you are here to enjoy breathtaking natural beauty in a FANTASTIC location (and, like us, you dislike camping!) then check out Grant's Village! The location alone makes this place worth it. *I will note that I changed my initial ranking of a 5 down to a 4 because once we left Yellowstone and stayed in other hotels on the way home, we realized just how cramped the accommodations were in Grant's Village... for double the price of a normal hotel room. However, it's still a great place to stay, relatively speaking, inside the park.