Alameda Point Storage

Rob H

Don't trust these folks with your credit card details, they'll make fraudulent charges. I cancelled my storage here and despite receiving a voicemail confirming cancellation, I've now been billed a full month (February 2023) when I've already given 30 days notice (as of January 19th), and they've billed me for the full 28 days in February. They won't do business via email, and even though I'm no longer local are requiring a fill out a form in person. When they repainted units, they just painted over everyone's padlocks, you got to bring in paint thinner and clean your own lockset to access your unit. The actual facilities are run down, poor drainage, and the staff has waved me down multiple times because someone else tailgates in, and tries to blame me for it. (Their gate system is terrible, they expect tenants to act as security.) When emptying out my unit, I found water damage to some of my stored items as the back wall had water running down it/wet to the touch. It appears they simply don't maintain the units very well, as there are many other reviews with this same complaint. During the recent rains all the aisles also flooded, and their storm drains didn't really seem to be draining anything, pointing to lack of maintenance. Additionally, the road in front of the stoage facility has been closed, access to the facility requires looping around on poorly maintained back streets, so it is not convenient to visit. Their hours are wonky, typically accessible when the sun is up but not always. With so many other storage options available, this place isn't worth the hassle or fraudulent credit card charges. Edit Addition: After I posted negative reviews on a couple of sites and informed them I was going to dispute charges suddenly things were fixed. While I am glad they fixed it, having to argue to get them to do the right thing isn't acceptable. I wouldn't recommend this place. The (supposed) owner (a dude, when the google listing says woman owned, so that is a lie) called me this AM about 'my review' not about the poor customer service. Pretty telling when that is how he opens his call. I told him I wasn't a customer any longer and my review stands, and to not call me again.

Gregg Geoffroy

We were happy with this place until the rent was increased DURING the pandemic by 18%, and now just over a year later it’s going up again but this time a whopping 23%.

Carol Chong

It is what it is, storage units in different sizes. My monthly payment is $140. My husband and I haven't had any problems with this storage facility. It's reasonably safe and secure. There is a business on site. If paying for storage fee in person, one can get assistance at the window. Due to pandemic, one cannot enter the office to take care of business.

Dewayne

They do offer reasonable storage facilities and rates, however it's barely worth dealing with some of the office staff and their policies. I found Alicia particularly rude and generally unhelpful. The office has a policy that you have to fill out a "notice to vacate" form before they will stop billing you when you want to leave. I think that they do everything they can possibly think of to make this process difficult including losing the form and blaming it among their office staff.

Mountain Lion

This place is great! They have a selection of options, secure premises, good deals for first month rates, and you can even store vehicles including boats and RVs! Not to mention the customer service there has been really helpful and friendly. Regina was charming and easy to work with. Thanks Alameda Pt. Storage!