Central Self Storage

Dan c

DO NOT RENT HERE! This place is an absolute nightmate to deal with and both customer service and the clowns who run this particular location are of little and rude as can be. The FIRST problem was a sudden change in my gate access code that I was not made aware of AT ALL untill I tried to access the unit using the provided code in my confirmation email. So I called customer service and they told me that the code had been changed but I never recieved notification of this change in the gate access code. After figuring out the gate code situation and ensuring with customer support that my lease was completed and that my unit was ready/available I go to unload all my belongings from the uhaul at the facility only to find a lock on the door...... Called customer service up and they said they dont know why there is a lock on the door and the best advice they have for me is to come back tomorrow despite having all of my belongings ready to move into storage at the facility. The property manager eventually called me back the following day only to tell me that they didnt lock the storage unit, they just "put a lock on the door to mark it as reserved" (the unit was locked) and that they would have removed that lock had I reserved the unit before 7pm on saturday (when they are still in the office). My confirmation email with gate code (the one that was incorrect) and storage unit # reads 4pm on saturday so they should have removed the lock according to her........ but they didnt. I told the manager I had to go with another location nearby and that I would be requesting a refund. She then tried to tell me that they wont refund what was charged to my credit card because it reads as non refudable DESPITE the company not holding up their end of the contract by not having my unit available whenthey said it was ready.

C T

This place is awful. The manager, Kristian, is unprofessional and rude. She came up behind me silently while I was at my unit and was staring in, looking at my stuff. I found out immediately after that there have been a lot of thefts at Central Self at the Division location, and after dealing with Kristian and the others working there, I would bet heavily the thefts are an inside job. I moved out immediately after finding out. AVOID this place

Iain Chester

This facility has had repeated break in's. they refuse to inform the tenants that there has been a break-in at the facility as well as refusing to view surveillance. the comments about a new 24hr security system being in place is not true. the doorlocks and codes have not changed in 3 years. the only cameras in the building are at the elevator. Management is never on site during posted hours. I waited 4 hours for the property manager to return from lunch that ended at 3pm so i could report the break in. I did not speak with them till 630pm. When I inquired about getting my possessions resecured they said I could use wire to fix the hole in the fence on the ceiling myself or I could move everything into a different locker by 7pm when they close, by myself. They are also saying they don't refund rent. However if you signed your lease with extraspace storage before central took over. That is not in your lease. Its also not in the notice of change that they sent saying they would still abide by that lease.

T Highsmith

I would give them a negative 0 if I could. My unit was also broken into and thousands of dollars worth of items destroyed or lost yet I was not notified. It doesn't matter that I had insurance because I feel violated my person things right down to my spare underwear were touched but staff could care less. They failed me in not only storing but protecting my things. The staff didn't call the police nor inform me that I had to do it which is a requirement of the insurance THEY SOLD ME ! I will never do business with this unsympathetic company again and I hope no one else does either.

Neil Parin

My unit was broken into and everything stolen from it on Monday. It was the middle of the day, The staff wouldn’t call the police and informed me via email. The garage door is often broken and was once not working for months. the key coded door is also often broken. The carts are always missing. Beware I will never consider this place again. Their are often contents of units strewn across the hall and I was charged for a full month after my unit was robbed halfway through the month. Beware.