Jellystone Park (TM) of Western New York

Jennifer Neubauer

This was our first visit to this Jellystone location. The amenities are wonderful for the kids and ours had a wonderful time! The facilities, as far as for a campground, were well maintained and often clean. Set your expectations correctly, however. This is not a quiet campground. People are listening to music and riding golfcarts around throughout the night. Most noise does die down around quiet hours, but you are super close to your neighbors and will still be surrounded by noise. It's definitely a fun place to unwind with family and friends!

Sean A. Ferguson

Stayed here for 2 nights with our young kids. Despite the rain, we had a great time. They had lots of cute events throughout the day and plenty for the kids to keep busy. Cabin was really clean and grounds were well maintained. Our only complaint was that some of the inflatables in the lake had partially deflated and no one seemed to know if/when they'd be repaired, and there was no ball to play gaga ball (maybe we were supposed to bring our own?) We'll definitely return for a longer trip next summer.

Jennifer Gannon

We just got back today from Jellystone in North Java. My family and I have been camping at this location for several years. This place is absolutely amazing. There are so many amenities for the kids. The staff is wonderful and helps out wherever they can, even with special needs and requests. This year our air conditioner broke while we were there. We reported it and repairman arrived within 10 minutes and installed a new one. We are already setting up our trips for next summer! Thank you for helping us create so many wonderful family memories.

Greg Stenzel

Our stay at Jellystone of Western New York in Java, NY, was nothing short of amazing! The park itself is beautiful, with so many wonderful amenities for the whole family to enjoy. Everything is immaculately maintained from the campsites to the common areas, the cleanliness is top-notch. What really makes this place stand out, though, is the staff. Every single person we encountered was welcoming, friendly, and genuinely eager to help. A special shout-out to Aaron, Drew, and Ashley they truly go above and beyond to make sure every guest has an extraordinary experience. Their dedication, attention to detail, and commitment to making the park exceptional really shine through. You can tell they take great pride in ensuring visitors leave with lasting memories. If you’re looking for a clean, well-run, and family-friendly campground with outstanding customer service, this is the place.

Angela Zaffuto

We had a great time at Jellystone Park! The kids really enjoyed all the amenities, there was always something fun for them to do, and the overall atmosphere was perfect for a family getaway. That said, we did have a few minor complaints. During Saturday’s scheduled activities, the sand art activity was replaced with candle-making due to a lack of sand, and then they ran out of wick for the candles. If you're going to have a published activity schedule, it's important to ensure there are enough supplies for everyone. We also stopped by the gift shop and were surprised they didn’t have sweaters for little kids. When we asked, the girl working there said they had run out. Being in upstate NY, you’d think they’d keep those in stock, especially for kids. Another thing, we didn’t know about the “spend $100 and spin the wheel” deal until another guest mentioned it. There wasn’t a sign or anything. When I asked if I could combine my purchases since I didn’t know, I was told no. The staff was friendly and helpful overall. Big shoutout to the maintenance guy who helped us with our refrigerator, he was super kind and even checked in with us later when he saw us around the park to make sure everything was working. The gift shop staff, on the other hand, could’ve been a bit more welcoming and helpful. Other than that, we had an awesome time and would definitely come back.

Cody Elms

My wife, myself, and our three boys stayed in Cabin K6 in Java. We were there for four nights and had a fantastic time (even with a little rain day). The splash pad was a blast, the pool was great, but most of all the boys loved the inflatables. We were able to fish, participate in activities including crafts, bingo, and flag raising. The overall environment was very chill and we felt very comfortable and relaxed. It appeared curfew/noise was not an issue during our time there, as everyone was pretty quiet by 930/10pm. We had a hot water issue and maintenance was out immediately and didn't quit until the issue was resolved. They were super nice about it and we reassured then these things happen. The staff overall were very engaging with our boys and receptive to any questions we had. For a mostly college age staff (my assumption) I was impressed by their professionalism. Our cabin was super clean (we came prepared to clean it after reading prior reviews). Glad we didn't have to open those supplies. We will be booking 7 nights next year! Our boys already told us we have to! 🤣

Mistie Beach

Long-time tradition to come here with my family and camp. we always loved this place. Now I have grandchildren and wanted to start the tradition with them. I will start out with the positive things that I observed. I have nothing but good things to say about the current staff! EVERYONE was nice, polite, and helpful when asked. There's a lot of new upgrades and wonderful convinces added in recent years. The paved road was a welcomed site ☺️. The things that I can't help but notice is the lack of leadership with any of the young workers. Is anyone following up to see if the cleaning is getting done to a higher standard than what I'm seeing. The groundskeeping is slacking on all the ponds. The ladder to the inflatable dock is broken in 2 pieces and still being used. I brought it to the attention of the young worker handing out life vest. " The response was yes, we know it's been like that for a couple of years now!!!!! That raised a bunch of red flags for me! I have worked in the RV resorts business for 5 years now and know what it means when employees are not in a well supported leadership team. My sons family rented a cabin, and upon entering the door, I saw cobwebs in the corners, several tares in the linoleum flooring. The floors were still covered in dirt and not cleaned. There was at least 3 inches of dust on the back of the TV when pulled out from the wall! The first night, the smell of sewer gas was leaking up into the cabin. My son told the first desk, and they sent someone over to fix the problem, which was a plus. This place has such a huge overturn of guests and very little time to clean properly. Most of your employees seem to work hard but lack some accountability or leadership. Maintenance is very slack in areas of safety. The bathhouse down by the campers is always flooded, and the one up by the pools has a cat poop stench that is unbearably gross. The weeds in the swimming area and the cat tails are taking over. The price paid to stay here is not reflected in the appearance or lack of cleanliness. If you want to remain like this then lower your prices to reflect your standards.

Amy Noble

Had a blast. Lots of stuff to do. All staff were helpful and professional. Cabin was clean with nice lay out. My kids were super happy they left the pool open for longer then normal!! Only complaint was how fast cars and go carts drive. Speed limit could be enforced more.

chas web

Nice for young kids. Older kids water park closed. Not cheap

Sean Harrington (Lefty)

Great place for a little get away from the hustle and bustle of life