Monument Mini Storage

Jacquelyn Love

I have not been able to get in the gate since before Thanksgiving. I have left voicemails, text messages and no one will call me back or fix the code. I can’t even get in to get my stuff and find another storage place. The garbage stacked in the front makes the office look like a dump. Very disappointed

Beverly Fields

Run fast and far from this place. You empty your space, tell them you have vacated and they draft your account anyway, The office is never open and the phone is never answered. We were promised a refund yet it never happened. We had to dispute it with our bank and they reimbursed us but we had to get a new card so Monument couldn't draft our account anymore. If you look forward to this type of interaction with a business, use them. If you don't want to deal with a company that has no clue how to run a business, rent from a reputable storage facility. My next letter is to file a complaint with the BBB. Quick update with the BBB. I went to file a complaint and was absolutely astounded by what I saw. The BBB will not rate this company. Their rating has been revoked. They have a long list of complaints just like mine and Monument didn't resolve most of them. They just ignore them. All of those 1 star reviews shown at the top of their Google reviews are spot on.

Dan Keller

I also have had the same experience recently. Multiple messages left and numerous phone calls. And had to go somewhere else.I did hear back once and was told " Oh well someone must have put there stuff in their and put a lock on it." She also asked if I would like another unit or a refund? I said I would like a refund. She stated that shouldn't be a problem and she would get back to me when it was done.. That was 4 days ago and still no response to my messages and phone calls. Just keep getting automated voice recording. I did leave a message this last time stating if I do not hear back within 24 hrs I will contact News for Jax.

Amy Wilkinson

I rented a unit online. When I showed up to use the unit, there was a lock on the unit I was given. The office was closed at the time but I still called to leave a message and texted. The following business day I called and texted again. I had to get another storage unit with a different company. I've contacted Monument Storage 6 times asking for a refund. They have ignored all text and voice mails. I've got to their location during business hours to find the office locked and no one answers the door. I've used them before about 5 years ago and wanted to use them this time also. I will never use them again. Terrible way to operate a business.

MEREE BARRON

Warning do not do business with these people!! I rented a storage unit online, made my payment and was assigned a unit on Thursday the 21st. however when i went to move some stuff into the unit on Saturday the 23rd there was someone's lock on it. I tried calling the office number and no one answered, their was no one in the office to assist me even though it was during normal business hours. I sent text messages and still no reply. I had to do a move out request on the 23rd, only 2 days after renting the unit in an attempt to get my money back. I have called multiple times, sent multiple text messages and I am not getting an answer. I did get an automatic confirmation of my move out request but that was it. no phone call or anything. my next move is to file a complaint with the BBB and calling my news channel to get them involved in helping me get my money back. Please do not rent with this company. I only left a 1 star review because it wouldn't let me post without leave a star.. So take my one star review as a negative 5 star.