Public Storage

Danielle Lehr

I have had a unit here for less than 2 years, my rent has more tgan doubled in that time. I just emptied my unit after finding mouse droppings and a dried skeleton at the front of my unit and was denied a rent reduction or discount. Upon clearing out my unit we found much more mouse droppings along the walls of my unit. They couldn't even bother to notify people that they were having a mouse problem. No traps or poison anywhere, we had to ask for some to be put in our unit. The staff hasn't been responsive at all to this ordeal, the one who came up the first time to get the skeleton just crushed it with a broom and spread the mess.

Patti Potter

I wrote a review last week but it wasn't listed. Just want to warn anyone leading a space to be sure you ask about how to vacate the unit. We didn't find out that we would be charged for a full month regardless of when during the month we moved our items out of the unit. I would think they would prorate but they don't. We moved everything out and swept clean the unit on Oct. 6th but were charged for the whole month, allowing them to rent the space to a new customer. Isn't that double dipping? When I asked the employee at the front desk why that policy wasn't in writing, she didn't have an answer. I told her that we never received any notice that was their practice. I

Suzanne Boellner

Nothing like finding out all your important stuff was stolen out of a locked unit. Not to mention that they kept the gates open for months so that anyone can get in . Thanks for the loss and the fact I paid to have my stuff stolen ! Not to mention they have a mouse infestation , and don’t lock security gates. And non working or no cameras! 1717 Joppa Rd location. Beware!

Nate Larson

Two weeks ago someone cut through the mesh ceiling, entered my storage unit through the ceiling, and rummaged around in my belongings. There doesn't ever seem to be an employee at the location, so I reported it at a different location and was told that a district manager would call me. They called once and left a message, but I keep calling back and cannot get them on the phone and they haven't called again. Meanwhile, they also haven't fixed the ceiling, so my unit is not secure. DO NOT RECOMMEND. UPDATE: After calling every day for a week, someone finally called back, but it was a regular worker that said that he was not empowered to do anything. He said that he could write up "my concerns" in an email to the district manager. The district manager was the one supposed to call me. UPDATE 2: I gave up and moved to another storage unit company. A regular worker checked me out and I showed her the gaping hole in the ceiling as the reason why I'm moving. She said that she could let the district manager know, although it is clear that management does not care. AVOID THIS PLACE. Completely unresponsive and un-professional.

Cris Kibler

Recently, this location had metal plates screwed in along the bottoms of the walls, we happened to stop by while they were working. A few days ago we stopped in again for a few things to find all of our stuff had been covered in some kind of thick, white dust. Drywall maybe? I’m not even sure. It’s definitely not regular dust because it hasn’t been that long since the last time we were there. Some of our things have been ruined because of this. I’ve contacted the property manager and gotten nothing but voicemail and no call backs. I’ve emailed them with no response. The website lists no customer service number, so I’m about to call the reservation line and ask someone there to help me. I’m beyond upset.