U-Haul Moving & Storage at Mayfield Rd

Aaron Woldman

I was super happy to find out Uhaul sells TV moving boxes. Bought and paid for them online. They were in stock at the nearest uhaul. Mayfield rd. The lady at the counter was interesting. Handed me my receipt and let me stand there till I asked where the boxes were. Didnt even get out of her chair for our receipt. Called across to other workers to get it for us. Turns out we were missing foam packing out of the boxes when we got home. I guess if someone actually cared there they would check that for you before leaving their store.

Sarah Heller

Rented a trailer from here today that we had to drop off in another city. Everyone who worked at this facility was incredibly friendly and helpful. Not sure what the negative reviews are about, but we had a wonderful experience! They were quick, helpful, kind and thorough.

Rachel

I reserved a truck weeks in advance with U-Haul and arrived exactly on time on the day of pickup. Not only was no one at the initial pickup location but they had no truck available. It took over an hour for them to find us a replacement (at the Mayfield location) and our movers were not happy to be an hour behind schedule/charged us more than previously quoted. Reserving moving help is an entirely other hassle through U-Haul: multiple companies either cancelled or had poor communication. I ended up going through a third-party organization. Stick to other truck rental options/smaller moving companies!

Ryan VanDyke

Help was difficult to find when picking up my truck. They strongly encourage the use of the app that would only work on their wifi and not on the cell network (or home wifi). When returning the truck they did not want me to use the app they were going to check it in but when arriving for pick up and return people were arguing about damage to the vehicle so I wanted to take my own pictures. While I did have no issues there I called to see if I left an item in the vehicle (after being rushed) and the local number rolls to an 800 number after doing the virtual hold thing for about 30 minutes I waited another 20 minutes after receiving the call back to be told I needed to be transferred to the local office (no kidding). Agent then transferred me to 24 hour roadside assistance with a 30-40 minute hold time...I hung up. Saying I was unimpressed with the service is an understatement.

Brandon Griess

Had a very bad experience here, and many far worse experiences, even consider emergencies using uhaul that they never cared to resolve or respond to. I can understand when emergencies happen things maybe be done unconventionally but its no excuse for staff to abandon a professional approach to customers and not communicate whats happening before they vacate the facility halfway into their open hours, and furthermore laugh and not take their job seriously when customers are reporting safety hazards. That being said this is the second time I have ever seen uhaul actually do something to resolve a customer complaint or serious issue (the other being a trailer tire pop). Actually its better said that the general manager here took action and deserves praise not uhaul, she listened to what I said, and did what she could on her end to address the safety concerns, mitigate upset customer, and clean up the mess. She actually inspired me to write something positive. Uhaul should give this woman a raise, if I knew she was running a uhaul I would not be so nervous and doubtful of their services moving forward.