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U-Haul Moving & Storage of Somerville
U-Haul Moving & Storage of Somerville is a full-service moving and storage facility located in Somerville, Massachusetts. We offer a wide range of services to meet all of your moving and storage needs. Our experienced staff is here to help you with everything from packing and loading to storage and delivery. We offer a variety of storage units in different sizes and configurations to fit your needs. We also offer a variety of moving supplies and packing materials to make your move easier. Our facility is secure and climate-controlled, so you can rest assured that your belongings are safe and secure. We are committed to providing you with the best service and the most convenient storage solutions.
Amenities
- U-Haul Moving & Storage of Somerville offers a variety of amenities to make your move easier and more convenient. These amenities include:
- -24-hour access to your storage unit
- -Climate-controlled storage units
- -Drive-up access to your storage unit
- -Free online reservations
- -Free truck rental with move-in
- -On-site packing supplies
- -On-site U-Haul truck rental
- -Secure storage units
- -Video surveillance
- -Wide drive aisles for truck access
User Reviews
SpooyG
Racist, rude, dishonest. Heard the n-word more times in my hour and a half waiting here than I have in my entire life. Not to mention I had to constantly check my receipts to correct double charges and charges for services I didn’t agree to. Worst experience of customer service I have ever seen. So unprofessional.. I have no idea where they found so many people unwilling to do an honest job.
Craig Peterson
Very busy weekend dropping off a small trailer on Saturday, Sept 3rd. Was unloaded in a fairly timely manner although the employee who unhitched it was constantly talking on his phone to a buddy complaining about the hours being worked; never even acknowledged us. Told us we would get an email to compete the return process but the trailer was never checked in. It took calling on Tuesday, and then again Wednesday, along with emails and online chats to finally get the trailer checked in. Part of this issue is the overall U-Haul process. I’ve never had an issue with hundreds of rental cars - they scan and print receipt immediately, not 4 days later. Most companies have a much more automated check-out and check-in system.
Joshua Console
Nice staff but unacceptable wait times. Rented a couple different weekends since it's convenient, and each time the wait was the better part of an hour because a single employee was available for a line of dozens of reservations. Bear in mind, they do not extend reservations or credit balances for this delay they cause. Would it kill them to have an extra staff member on the clock for their busiest times?
Geoff Soper
Had a great experience with this location versus other U-Haul locations. GM Manuel was great. Super attitude, efficient, knowledgable, and quick. When I returned the trailer Wellington helped me. He was very friendly and helpful as well. I will only go to this location if I have a choice.
Nicholas Ambrogi
They rented us a van with a urine-soaked passenger seat. Discovered this after we were already on our way and needed to complete a furniture pickup...needless to say my passenger will never sit in any seat in any U-Haul ever again. While on the road we called manager and he was nice enough about it...promised to call us the next day to process a full refund. However, he never called, we had to frustratingly work our way through the main 1-800 automated phone system and sit on hold to get our money back 3 full weeks later. I'd love to say I'll never do business with U-Haul again but unfortunately this location is the only geographically viable option for me when I need to move big things. In the future though I'll always check the seats before sitting down first...good lord.