US Storage Centers

Dorothy Pope

Be vary cautious when using US Storage Centers. We have been dealing with an impossible issue since the end of Feb and resolution is very slow. During COVID apartment rents in our area were held at the current rate without the normal increases. Our daughter (who is an ICU nurse) needed be stay close to the hospital, so she was grateful for this! After COVID her rent went up to the going rate, so she moved in with us in order to save up to afford the new rates. We stored her belongings in a local US Storage Center only about 2 miles from our home. They are supposed to maintain their water pipes (but no insulation) and they knew the pipes burst in Dec. and they EVEN had to access our unit by cutting the lock. They saw that everything she owned was ruined. Instead of letting us know, they put a new lock on and left her belongings soaked in water and continued to bill us. Keep in mind that like most storing locally, we live extremely close and could have headed over to salvage most of her belongings if only they had let us know. When our daughter finally saved enough to return to apartment living, she signed a lease for the new apartment near St Thomas Heart Hospital and we gave notice that we were vacating on Feb 26th (a Sunday) both in writing and verbally spoke ahead of the move. Knowing that our lock had been changed, they still didn't tell us that we wouldn't be able to get in or that the contents were ruined. With no working key, we called the phone number and were told we would need to return on Monday when the office opened. We needed an extra day for the rental truck due to their negligence, and once we obtained a new key on the 27th and opened the unit, the smell was something that cannot be described! The mold mildew and the warped, rusted, furniture and bedding was just too much. The manager didn't have the courage to even head over to our unit after he was told we had discovered the mess. Needless to say, we wouldn't be moving any of this wet, warped, smelly stuff to her new apartment (where she was now responsible for paying a monthly lease) and the U-Haul was returned unused (with a late fee since we had to keep it an extra day). Although the damage occurred in Dec, they made absolutely no attempt to use fans or dehumidifiers on any unit.....just locked it all back up hoping we wouldn't find out for a few months and they could continue to bill us. We discovered today that a check to reimburse the months after the damage has been mailed, but the rest is still in discussion. Apparently there is a clause somewhere in the aggrement that says you agree to not keep more than $5000 worth of property in the unit. One bedroom suit (bed, mattress, box spring dresser and nightstand & bedding) would most certainly come to more than that. The only way to be under this minimum on the size unit we used, is to use the facility for sentimental items, however there is a clause stating that you agree not to store anything sentimental. I polled folks using the US Storage facilities in my area and NOT one person was able to indicate that they stored less that $5000 in property. No mention of this is even brought up when you decide to use the storage unit. They cannot provide us with a copy of the signed rental agreement (we never received at the onset). When inquiring with other storage facilities in our area, we discovered that they handled the cold spell much differently and were able to retain all their customers who were effected. US Storage is now dragging their feet with reimbursing us by promising resolution on Monday of this week. It’s now Thursday and we are still without any response other than “it’s a complicated case”. I guess they think we will just give up???? Be very cautious! I’m learning from other who have had similar situations that there are better choices in the storage community of businesses.

Rebecca White

Staff have been great to work with. Rented a climate control unit and I’ve been pleased with how clean and convenient it is.

Kyle Mckeeman

We’ve used this US Storage location for a couple years now for business. We’ve always been happy with the service and the management, but Alex knocks it out of the park. Always willing to help, patient and does it all with a smile and good attitude. Look no further for your storage solution!

Dr. Carolyn Lucas- Balance Physical Therapy

Alex was extremely helpful in getting us set up with our unit. I accidentally booked a unit at another location down the road and he was able to guide me through cancelling that and getting our correct one set up seamlessly! Highly recommend.

Angela Thurmon

Alex was extremely helpful in determining the size unit that would best fit my needs. He spent time showing me the options. I appreciate all his time and rented the unit on the site. Great job Wayne T