Boise/Power Plant

Riley Allen

The crew working on our street today had blocked the trash cans and when the truck came, stopped working to get the cans out and dumped. My wife and I very much appreciate the extra effort from the crew. Thank you!

A Coop

I have never experienced such a frustrating and inconsiderate service from a power company in my life. Idaho Power shut off my electricity without a single letter, phone call, email, or prior notice for over a month. The only notice I ever received was a paper taped to my door — and that was after the power had already been turned off. I came home after a 12-hour shift (6 AM to 6 PM), exhausted and starving, only to walk into a dark home with no power and no explanation. My fridge had been off long enough that my food was almost warm, and I couldn’t even cook a simple meal. I hadn’t eaten in over 7 hours and just wanted a hot plate of food. Instead, I was left in the dark — literally. I called Idaho Power immediately and over the next 3 hours, I called them 4 to 5 times, each time explaining my situation clearly: I was home, I was hungry, my food was spoiling, and I needed the power restored urgently. Every time I called, I was told, “someone will be there soon.” But no one could give me a straight answer. Eventually, a representative told me they had only one technician serving Garden City, Boise, and Meridian — a shockingly inadequate response for a major utility provider. Then, to make matters worse, they started guilt-tripping me, saying that “other people also need their power turned on.” I understand that others need help too — that’s obvious — but to be guilted by a utility company after doing nothing wrong and waiting hours in a dark, powerless home is completely unprofessional and a very poor excuse. If there’s only one technician for three major cities, that’s a staffing and planning issue on their end, not mine. What makes it even more frustrating is how quickly they are to shut off someone’s power — but restoring it? That takes hours and no real urgency. This company has shown a complete lack of professionalism, empathy, and basic human decency. I genuinely believe Idaho Power is one of the most careless and inconsiderate companies I’ve ever had to deal with. They don’t just fail at customer service — they make their customers feel like a burden for needing the most basic service they’re paying for: electricity.

William Alford

These people have screwed my bill up so bad that I almost have a nervous breakdown just thinking about it. Every time I call them for help it just gets worse, My bill isn’t due until September 11th. Right now it’s showing it’s past due and asking me to enter a payment arrangement. I just paid my bill 2 days ago. I don’t need this headache from Idaho Power. I’m currently in the middle of a chemotherapy regimen and the brain fog is horrendous. This added stress from Idaho Power is just adding to the misery. I truly hope the Idaho Public Utilities Commission reads these reviews. It’s inexcusable how Idaho Power treats customers.

Zane Moser

Idaho power doesnt deserve any stars. Absolutely unprofessional utility company with even more unprofessional customer service to let people know about billing. I had moved and canceled service and was told I would have a small payment to pay in a few weeks. They then added the whole previous month, which no one had mentioned about, so it came out over 100$ more than told. Talk about a complete bullshit company

San Wen

This company is so disappointing! My address was used by someone else and nobody notified me of the errors when it occured and corrected. The representative was asking why I didn’t check the monthly bill to notify this error? And no prevention action at all! They never notified me anything and just threw a large amount of bill and push me to pay!