Edgewater Resort-Best Western

Shane Kempton

This hotel is in a great location, but definitely needs updated! I've stayed in a lot of BW's and this one definitely needs a make over. Everything is old and worn, beds are very low, can still smell smoke on the walls and closet, furniture is worn, a lot of things in the bathroom need fixed. Very hard to move luggage, no elevator with 3 floors, a door in the middle of the stairs that you have to try and open and go through with your luggage, and area outside rooms is very hot. This place could be a great place to stay because of the area it is in.

Brenda Potter

I do not even know where to start!!! This is the worst hotel I have ever stayed at. It was so filthy beyond words filthy. This stay was a disaster. We came with a group for a birthday party, and we all requested rooms together. Did not happen. My husband has a bad leg, and they put us on the third floor and did not advise us there was no elevator. The rest of our party was on the first floor. When we went into the room all the furniture was covered in dust. I had to wipe everything down before I could place my belonging down. The curtains where stained and falling down cobwebs where every were. When I opened the book in the room it was smeared with food and probably still is. My husband went to the front desk to tell them, and he was treated rude and brushed off. The keys for the room did not work and we had to go back to the front desk twice. Ok day two. Got a manager (Emily) She stated that she would move us to another room and give us a 10% discount. We had to move all are stuff down three flights of stairs. With a physical disability with no help from the staff. The new room was a touch better but not by much. There were ants crowing on the bathroom floor. chips of something white on the floor and it was sticky. It had not been swept or moped in some time is my guess. Was told when I made the reservation that I would be charged $15.00 for my dog's whole stay. At checkout I was charged an additional 45.00. All the staff was so rude I went up to ask a question and one of the staff that was working the front desk raised her voice at me and I was not being rude at all. This was a waste of money, and a gross stay came home with bug bites on my legs and arms. NEVER EVER STAY HERE!!! I was told the owner are going to tear the building down and build a new hotel and they will not put any money into it. With that being said I would not stay at the new hotel due to how misleading it all was!!! Would not have even left a one star but I had to so I could post!!

Jody Kempton

This hotel needs a little extra "love" towards the rooms. Outdated and could use some deep cleaning. I can't remember the last time I had a bedframe and not a box. It is a rather beautiful location though, and that made it worth it. They did not let us in our rooms early, made us wait till 3:30 p.m. good area. Shopping and restaurants close buy.

summer schmidt

We have stayed at this hotel a few times and it is not the cleanest but is a great location so we give it more than it's fair share of chances. The last time we stayed about 2 years ago the hot tub didn't work and house keeping came into our room at 6 a.m. unannounced which is absolutely unacceptable and management didn't do a thing about it. This time we decided to give it 1 more chance and after we checked in we got ready for the hot tub and pool before we went out for dinner. First off we noticed the whole pool room smelled a little bit off but got in anyway. The hot tub was luke warm and the jets barely worked. As we sat there the smell of poop became unbearable and when we looked in the pool it was completely green and so cloudy you couldn't see the bottom. We decided we couldn't take it and rinsed off in the pool room showers and noticed the sauna wasn't working, big surprise there... we went back to our room to take a real shower and the rooms smelled of a massive amount of cheap carpet powder. We were so disgusted we decided to leave and just drive all the way home without dinner because we were so nauseated from the smell. Never again and I am so disappointed in Best Western for allowing this awesome location to rot away in a pile of poo.

Maree Boyd

Run down rooms amd it was not clean. dust on furniture. had to request new mattress pad amd bottom sheer as mattress pad had what looked like poo streaks on the sides and the bottom skeet did bot fit. one person was tjere for the entire hotel after 3:00 pm. she was great. but she had to get 4 different bottom sheets before one would fit.