Reviews

ramond ross

I received a promotional offer for a free room, as I have received many times before for this property to redeem. I have always enjoyed the atmosphere and food that the resort offers. My recent visit I booked a room from 10/24-10/26. Once making it to my room it was very dark in the room. I proceeded to open the curtains to the window and seen an excessive amount of dead flies in the window sill. I was immediately grossed out by this, so I grabbed tissue cleaned off the window sills and used Clorox wipes and wiped down the entire room. I went down stairs to the gaming floor and played for a bit. I came back up maybe after an hour or so and noticed a few flies flying around. I got courious and went back over by the window and to my surprise it was FLOODED again with some dead and live flies. I was not happy at this point, so I called downstairs and spoke with the front desk clerk explaining the situation and she gave off the attitude that I was the hundredth call and she didn’t want to hear about this issue again. I asked her for another room, and she stated that ALL the rooms had flies and that this was the season. This gave me the impression that there was nothing she could do. Myself and my guest had to tolerate a fly infested room for 3 days and 2 nights. We had asked other random guests that we had seen in the food venues, casino floor, and in the pool area if that had issues with flies, and they all looked surprised and stated that they had not. Some of these guests stayed on the same part of the resort that we were on and some were not. I was was just over the stay at this point, so on Sunday I was just ready to go back home. As we were walking out we seen the housekeepers and asked about the fly situation and the housekeeper replied Yes! room 1268 is the WORST room. My friend strongly urged me to speak with management regarding our stay. I spoke with Debbie and she didn’t seem surprised about the concern we had, but was very bothered by how her staff handled the situation. She asked us if the front desk clerk made us aware that they were full Friday . I stated no she did not. Debbie asks another question. Did she offer maintenance to do a treatment for the flies, and I stated no! We were never given that option. Debbie shook her head and apologized again. I explained how gross this was to encounter. They were literally everywhere. How could you bathe and they we’re flying above you head in the shower, and 2 were dead at the bottom of the tub. You could not leave drinks open or anything uncovered. Live flies flew into a personal ziplock bag of mine that had tooth flossers that I left ope accidentally. I had to throw them all away. Debbie offered a $50 refund as that was the height of her authority to approve for a dissatisfied guest. She explained that if we were looking at something above that she would need to reach out to upper leadership. I stated ok and that is what I wanted to do as I wasn’t satisfied with just the $50. I offered to show her the pictures that I had took but she never asked to see them. Debbie also stated that it was the season and farmers do this and farmers do that. As of a way to justify I felt what we had endured. As a guest I had not intended on booking a room and sharing it with pests. It felt like the room was outdoors. A few questions I had that couldn’t be answered were .If this room is the WORST why is it being booked out to guests without a disclaimer at least? Why wasn’t I offered another room on Saturday? Why as a guest was I not better accommodated? Guests that redeem these free night stays go to a particular part of the resort that is less appealing? I would have gladly paid for both nights if I knew I would not have to stay with pests. End result was I was only given the $50 discount that Debbie offered in the beginning, so her reaching out to upper leadership was pointless, and they still allowed a guest to leave unhappy, and as a result of that I will definitely think twice about returning and recommending this this place to friends and family for a vacation.

Mackenzie Schulta

Out of all the casinos around the area, this is my go to. The rooms are in the Palm Towers are great, however, on the rooms are in the Sun Tower are definitely outdated. I have never had an issue with food from The Reed, sports bar, or the steakhouse. The casino floor is fairly big, atleast bigger than the other ones around. Overall would recommend a trip here

Deb Voss

Check in staff were efficient. Rooms were clean and equipped with a small coffee maker, fridge and hair dryer. Bed was comfortable. It was quiet on the 11th floor. Breakfast in the restaurant was ample. The coffee flowed and they had liquid creamer!!! It was a nice place to stay in Bark River.

Debra Mesheske

Stayed a week ago for my birthday. Got a room on the 12th floor disastrous. Open the curtains about 20 flies and other flying bugs came flying out. Called the front desk they said oh that’s this time of year refused to stay in the room. The ceiling tiles were pushed up and bugs were crawling in and out. The carpet was filthy. They did give us another room on the ninth floor still found a couple flies and then to top it off, We wanted to go in the hot tub and it was Not running. Had fun in the casino, but that was about it. Two of the restaurants were closed. stayed in the other tower about a month ago and everything was fine. Will never stay in the old tower again.

Debbie Hill

Rooms are nice- nothing fancy. We had the Golf Suite. Lots of room- it can sleep 6 people. Hotel is nice, casino has a good selection of machines. Several choices for food options. Portions are big and food is reasonably priced. FYI for the Stay and Play package, nobody seems to know what's going on with it or how to use it. Just use your room key to make charges to your room.

Jim Schmidt

We don't walk very well and when we called to book our room we asked to be near the elevator and in the north palm tower which is close to the pool, lobby and casino. They were able to fulfill our request which made us extremely happy. We enjoyed the adults only salt water pool and hot tub. If you don't have walk in showers, it would be nice to have grab bars next to the tub to help getting in and out.

Tonya Beauchamp

Our family comes here often for concerts, the water park, etc. We are local people. But wanted to give a huge shout out to Howard who is down at the hotel door entrance as soon as you walk in. He had such a friendly smile and was very warm and welcoming. After I got my family and I checked in, our 3 year old had to get out of the car to go potty and Howard directed us quickly to a bathroom. He then asked if we needed a cart for our luggage and offered to meet us with one at the south palm tower entrance even with one when we mentioned we were heading over there. We didn’t need one but was super nice of him to offer and all of his help and kindness was super appreciated, you can tell he cares about his job and island resort customers.

Mr. B.

Suntower Has Dirty and Dated Rooms. I have stayed at many casinos across the country.. This is by faaar the worst casino room I've stayed in. Wallpaper missing, dirty bed blanket, stains above headboard, drywall / paint In poor shape and 2 dead flies on the bathroom floor. I attempted to switch rooms, allegedly they were booked full. I spoke to three representatives and asked for promo or a dining credit with no success.. Terrible customer service. Perhaps The Island should recruit employees from Culvers, the Taco Bell / Walmart thing isn't working out so well, they are the bottom of the gene pool.. I would be remiss if I didn't congratulate the two sweet, friendly bartenders at Horizons Steakhouse, I wish I could mention them by name.. My wife and I sat at the bar while waiting for our reservation. The ladies were so sweet that we decided to eat our dinner at the bar.. Our bill for the two of us was just shy of 200.00 which was well worth the excellently prepared meal and exceptional service.. I just called my casino host at Potawatomi, he reserved a suite for the upcoming weekend.. I'm counting the days until I can bask in a luxurious room. .

Kain Petlak

It was a dim night over a decade ago when me and my family pulled into a gas station, eager to find a place to rest for the night. The attendant recommended the Island Resort and Casino. Maybe they were an angel because the Island Resort and Casino was exactly what we needed. It was such a perfect stop we hit it again on the way back. The deals were great when we stayed there, it was fun, and the prices were better than many chain restaurants at the time. This beautiful beacon for weary travellers will always be remembered.

Travis

The casino was great. Plenty of machines with a wide variety. The rooms need some updates. There was a very large stain on the carpet in our room. The bed was not very comfortable and we found it hard to get a good night's rest. The adult only pool is also dated and could use an update.