Reviews

Corina Zuniga

I didn’t have the best experience. The towels didn’t feel fully clean, and the shower water never got warm. There were visible stains on the bed, and the room didn’t even have a full-length mirror, which made it hard to get ready. On top of that, the woman at the front desk was extremely rude. Overall, very disappointing.

Jason Taylor

Dirtiest, nastiest place on earth. Definitely not a place for children. Very rude as well. Will never return. Do not recommend.

Tavis Brock

I was charged extra at check in due to a technical error. 507 extra. Even though I had booked online 1 month earlier they waited till I was checking in to tell me there was an issue. They ran my credit card without my authorization. The manager was rude and refused to honor the original price. Spoke with Jorge the GM and he was even more rude. Refused to honor. Refused to come to an agreement and then told me after a 5.5 hr drive for a family vacation/reunion that I could either take it or leave it. I did end up staying didnt really have a choice. The rooms were nice. Tv every room. Spacious rooms. The dock was nice. Caught some fish off it, but due to the welcome I received. Security following me everywhere I went and the rudeness of the staff I will never return.

Christina Mirabile

I was at the casino yesterday and it was a hot day. When I walked into the casino, it was very warm. I asked the lady at the front desk at the casino and the lady working said that is normally how it is on hot days. They had large fans blowing warm air all over the casino. I was prepared to have some fun and gamble but stayed a 1/2 hour and left. Too hot! Don't go there on hot days. No air conditioning!

Margy Young

SO Dissapointed. Stayed Valentine's weekend. Greeting was lukewarm. Paid $$$ for Marina side, yet sent to room front of Parking Lot. Walked back to desk to correct. Next room on marina side had NO HEAT all night! Frozen! Had on thermals, pjs over that, sweats over that. There was NO ONE on duty. NO manager all weekend. Made many trips in the freezing cold to get Help. Several employees told me that this happens often...no heat. Called 4/5 times NO manager ever called back...literally leaving us in the Cold. NOT an Once of care. NOT RECOMMEND Update Konocti refused to work with credit card company...stating we stayed in the room!!!! Where were we to go at 11Pm. Miles away from home.. Point we Paid for shelter. NOT provided!!! Also it was Valentine'sDay . NO ONE was available to HELP how could we check out?? WE paid full price for an awful night the room was FREEZING cold, Do you not understand that. NO One to serve or help, not an once of empathy. A Shamefull way to do business

Christopher Dauerer

We specifically called ahead of time to inquire about the on site laundry availability and were told it was available to us in the RV park. Upon arrival we discovered that the dryer was clearly labeled out of order. This required us to have to drive off site to find a functioning laundromat.

Chris Ritz

I haven't posted in awhile, ordered the breakfast crispy chicken/with biscuits hot honey? Wtf! Fantastic!! 4 star meal at a casino ? Thumbs up 👆

Margy Young

SO Dissapointed. Stayed Valentine's weekend. Greeting was lukewarm. Paid $$$ for Marina side, yet sent to room front of Parking Lot. Walked back to desk to correct. Next room on marina side had NO HEAT all night! Frozen! Had on thermals, pjs over that, sweats over that. There was NO ONE on duty. NO manager all weekend. Made many trips in the freezing cold to get Help. Several employees told me that this happens often...no heat. Called 4/5 times NO manager ever called back...literally leaving us in the Cold. NOT an Once of care. NOT RECOMMEND

Nutin Toit

Casino was a nice, small but nice, the restaurant. Valentino's was good and friendly. The boat ramp staff was friendly and helpful. The problem is the rooms. Keyless cards didn't work. Heaters were super loud when they would work. Called the front desk when we couldn't get the room door to open and no answer, so another walk back to front desk. This was a 3 trip deal. Then we got moved to another room and the same issue. Night 2 and same issue, this time she went to room to show us what we were doing wrong and I guess we for got to kick the door before we tried to use the key card. No joke. I'm just kinda shocked on the casino not investing in the rooms to be more inviting for guests. Better HVAC systems, better door lock system, one that works. We are working on another trip with family members, and the wife wants to find another place for the week. I'm thinking of Air BnB next trip. My hope is that the Konocti folks will work on these issues because they lost a few of us from spending money with them in the future.

Karlee Jones

The service and treatment of its patrons ruins the whole experience. Have had issues prior with rudeness and even reached out to management, but no one felt the need to contact me in return. Decided to give it another try last weekend with my kids and grandkids as well as a large group of other people. A friend had a machine break and that was a joke! But it got really bad at 2am when the fire alarm went off in the room freaking the babies out! I went to the front desk no one there. Security stood at the door and with no concern had no information. Inside the ATTACHED casino, no alarms going off, money being made do not disturb the gamblers. Never was told everything was fine or any information, no one called or came to room. It was cold and kids were upset. Ridiculous, we won't be back and as well as many from our group that will be up there weekly for the winter.

Enrique losongco

Hafa Adai Hi late night Casino goes very nice place always pack in NO Smok.ing and no alcohol so do drop in try your luck lots of out doors activity enjoy your visit I like this establishment thank you very much for being a great sport let's start playing 🎰🇺🇸🇬🇺🌶️.

debra babb

All beverages ...you have to walk over to buy in the bar or the hot dog stand ..if its even open! Otherwise just die of thirst or quit gambling and go home or to a better casino.

Garry Shields

Cant win anything security will harass and follows people seem to be ok with management

Terry Lambert

ANOTHER DECENT CASINO / HOTEL / POOL / GOOD DINNERS / R.V. PARK / CLOSE TO CLEARLAKE...SLOTS TIGHT / AS ALL CASINOS ARE AROUND CLEARLAKE...MORE COMMENT AFTER YOU JUST SENT US YOUR MESSAGE 5-11-21...WE CAME IN FOR DINNER AND WERE TREATED BADLY FROM YOUR WAITRESS / WE SPOKE TO A MANAGER / AND HE BLEW US OFF...DON'T REALLY KNOW WHY WE GAVE YOU A THREE STAR...WE WERE DONE AFTER THAT...GOOD LUCK...

Vallen Burkhauser (vallburk)

New favorite since Twin Pines sucks.