Palm Canyon Hotel and RV Resort

je55icaLee

The first time we stayed here, in October 2020, we LOVED the accommodations and knew we would eventually be back. Last week we finally got to return. The staff was friendly and communicative with our check-in. Although, it was odd that even though we included a pet on our reservation through their website, nothing was mentioned about an additional fee until we checked in. I had assumed it was included in our rate since I selected the number of people and pets. I even went back to the website to see if I missed it and there wasn't anything UNLESS you scroll all the way down on their homepage and click FAQs, THEN click on "Can I bring my pets with me to Palm Canyon Hotel & RV Resort?" OR when you're booking, and happen to click on the hamburger drop down (3 horizontal lines) and select the Pet Policy option. But it doesn't mention this on their emails (see attached photos) or at anytime during the booking process. Additionally, on our stay last week we were disappointed in the room. The state of the room was not what we remember. I feel like the last time we stayed here the room felt fresh and clean. This time, it seems old and gross; my guess is maybe some of the rooms have been remodeled and others not? There were gnats all over the vanities, the finishes are somewhat run down, and the towels were not absorbent at all; I think maybe too much fabric softner is used). Additionally, even though there weren't a lot of guests, we were put in a room adjacent to another couple and you could hear everything through the wall.

Teri Thompson

This place is AMAZING!!!! We Loved it and will return!! I strongly recommend people to go to this place!! Marilyn checked us in was very nice great smile very helpful whenever I saw her during our stay she wud ask how are we doing, do we need anything and engage in A great conversation. Lalo Was a very helpful person. He brought us towels after hours and coffee after hours for the next day and during the day he was asking if we needed anything and also would engage in great conversation very helpful great smile, great personality. Alberto with a great smile, help me to the gym I couldn’t get in and he was more than happy to stop what he was doing and get me in. Diring the time he always cleaned the pool making sure the water was beautiful!! He was very Nice and very helpful. All the ladies that were there to clean the rooms and do the laundry. We’re very sweet. We asked for extra pool towels more than happy to go out of their way to get them for us. Every single person that worked there, I don’t have all the ladies names every single person that worked there was great with a smile conversation willing to help Ask if we needed anything everybody there is top-notch

Teri Thompson

We were at Palm Canyon for 5 days Loved every minute. Marilyn checked us in she was very nice, very helpful and very informative! When I wud see her during our stay she was always asking if we were having a nice time and if we needed anything do not hesitate to call anytime after hours as well. We needed new towels after hours Lalo was delivering towels and coffee packets within a few minutes with a great friendly attitude and a big smile. He was also very nice every time I wud see him during our stay always asking if there was anything we needed. Alberto was very helpful and very nice. I did not know the code to the gym he had a big smile and opened the door for me. All the ladies, I do not know their names but we asked for fresh sheets they were on it right away. One of the ladies was in their laundry room we asked if we cud get an extra pool towel she brought it to us with a big smile offering to take what we asked for to our room. We asked for a variety of items due to being off season and all the ladies were more than happy to do their very best always with a great friendly attitude and a big smile. Everytime we wud see ANY of the staff we were Always greeted with friendly smiles asking if we were having a great time and if we needed anything. I Strongly suggest and recommend staying at Palm Canyon!!! Great cowboy buildings fun atmosphere. Pools were always clean the water was perfect. The rooms were clean and welcoming. I can’t say enough about the property and the people. I am looking forward to returning during the “ON” season. Thank You to ALL OF THE STAFF for providing us with a very fun vacation!!

Viktoria Varunok

We were very pleased with our stay at this hotel. Everything was top-notch. Great location near Borrego Palm Canyon. The room was clean, and the beds were soft and comfortable. We received help with everything we needed. The place feels very authentic. I would love to come back here.

Mark Stickel

We brought the family (2 adults, 2 kids) here for mother's day and had a blast. The hotel itself is the real deal from the pictures: it looks like an old wild west town. The pool was warm, well maintained and clean. The room was clean, comfortable, and spacious. The kids (and by extension, the adults) loved it and we ended up staying an extra night and exploring more of Borrego Springs.