Reviews

Victoria M

We booked a few months in advance and when we arrived the site we were assigned had no trees, no privacy, no table, no shade, it was also right on a dirt road pretty much and under a power line, very disappointing and not our idea of a fun outdoorsy trip in nature. We asked staff to change us to a different location but they told us that there is only one person Lisa who is allowed to change anything and we had to call her, leave a message and wait for her to call us back. We left her messages and waited till end of next day and she never called us back. We ended up leaving to a different park next day, its now been 2 days and we still haven't received a call back. Also, just wanted to share some of my observations about the park, they are fully booked so whatever site you are assigned most likely you will be stuck with; staff is very busy; staff has no authority to do anything bc everything has to go through Lisa who is unavailable; the overall feel of the campground doesn't feel like a resort at all.

Wisdom

This location is a great place , they need and employee upgrade because these ladies are mean and treat you like a pile of dirt ,Maybe they are forgetting we pay for a service that they are not providing ,treating us like dirt is not in the contract i signed and does not happen at other 1000 trails . since the change of rules here by someone who knows nothing of running a park obliviously everything has went downhill. Now they went cashless you can no longer use USA currency at the pio pico campground whats next will you force us to stay insie at certain times. I read a previous review calling this place pio pico prison that is spot on the ladies treat this like boot camp and they are in-charge .You are not allowed to relax or have fun or they will penalize or retaliate and lie on you be carfull

Leah Knight

I love how this campground is spacious. There are many sights but each sight has plenty of room. Loved how we could open up our back patio in a field and still felt very spaced out. People are friendly and the location is perfect as it is out in the boonies but still close enough to San Diego in minutes. So quiet and peaceful. The scenery is amazing.

Julie Wood

We are new to the Thousand Trails community and we loved our stay at Pio Pico. It’s beautiful and peaceful here. The grounds were very well kept and you could see some new landscaped areas have been recently added. The pool/spa facilities were nice and clean as were the bathrooms. All the staff we ran into were friendly. Cell reception (Tmobile)was no good and I never did figure out how to join the paid WiFi through Jabba. But we went up to the activities center for the free WiFi for school and it worked great. The shop at the entrance of the grounds was very handy, well stocked and had reasonable prices compared to most of the facilities we have had experience with. The long term residents keep their spaces well cared for and the ones we interacted with were very nice. Thanks for the great stay!

Angelica Martinez Salguero

I recently stayed at Thousand Trails Pio Pico. I wanted to share some feedback about my experience. Overall, I had a wonderful time, and the majority of the staff were incredibly helpful and welcoming. However, I did encounter a challenging situation with one of the rangers that I felt could have been handled with a bit more compassion. On the day of my departure, my electric jack was malfunctioning, and I was unable to leave right at the 11:00 AM checkout time. I understand the importance of adhering to the schedule, and I tried to communicate the issue as soon as I could. Unfortunately, the ranger's response focused solely on the late fee without acknowledging the difficulty I was facing. I believe that a more empathetic approach would have made a significant difference in how the situation was perceived, and it would have helped reduce the stress of the moment. I wanted to bring this to your attention in hopes that it can contribute to a more positive experience for future campers. Thank you for taking the time to consider my feedback. I look forward to visiting again and appreciate all the efforts your team puts in. Wishing you all Happy Holidays.

Eric Perkins

No water at our RV site, call the ranger station, good luck it will just ring, they can’t be bothered to answer. Looks like lots of RVs that haven’t moved in years. You know the kinda park this is. The kind where you need to make sure all your things are locked up all the time. Just to try and give the campsite one more shot we had something come up and we needed to book a week close by so I tried Pio Pico again, with tons of spots open they tried to force us into a spot without a dump site and said well you made the reservation only a week ago there’s nothing we can do even though there’s spots open. Almost seemed like retribution. We just canceled on the spot and we’ll go to a decent RV park

Rebecca Hahn

Great customer service and I feel safe here. It's nice to watch the coyotes come in at night. I love the sound. I enjoyed the little animals in my campground. Sheila graded me by text and asked how sh could make my stay better. I appreciate that. Sheila is a great manager!

Eric Perkins

No water at our RV site, call the ranger station, good luck it will just ring, they can’t be bothered to answer. 2 stars because at least the power works. Looks like lots of RVs that haven’t moved in years. You know the kinda park this is. The kind where you need to make sure all your things are locked up all the time.

Joelle Fittante

This location is an absolute insult to all Thousand Trails locations and should not share the name. Had this been our very first thousand trails stay, and not our last, we would have never ventured to the dozens of locations we did over the years and for that I am thankful. We have loved and utilized our annual membership up until staying here. This place is a disgrace and I strongly urge anyone wanting to visit to stay elsewhere. Unfortunately the people who run this location are unprofessional, sloppy, disorderly and do not know how to properly run a camp site. We stayed here earlier this month and no one was at the front office and we never received an email that had a spot number. We called and text the ranger several times and never received a response. After a long drive with 3 kids we just parked in the first spot we saw available assuming it was first come first serve since we never were given an assigned spot. The second day a ranger comes up to us later in the day after we were all unpacked and settled and told us we had to move, to an entirely different park! They were so rude and we let them know absolutely not, we were not moving because of their mess up. The lady took it real personal and made it her vendetta to somehow make us pay for her mistake?? She started threatening us and telling us she would have us suspended from thousand trails which we didn't care because this was our last trip on our membership that expired the following week and after this experience we definitely didn't want to renew. But then we got a letter saying we owed a fee for a late check out when we left at 10am!!! What a scam. This lady is absolutely insane that it's laughable. I truly cannot believe thousand trails has someone like that being the face of that campground.

Amanda Hatcher

My family booked the activity center for a whole weekend for my grandmother's 90th birthday. People came in from all over the country, some renting cabins, some using tents and some bringing campers. We made preparations 6 months prior with everyone contacting the staff at Pio Pico to book their reservations, the staff was very unresponsive and my aunt who was organizing everything had to personally get in touch with them so that they would return phone calls and emails. Upon arrival, they had us spaced out all over the whole campground instead of putting us in a group together near the activity center. The only people that were near the activity center were the ones that were put up in cabins and then only half of them were near the activity enter, the rest of us were all the way across the road and had to drive our vehicles or walk a pretty long distance to get to the activity center. The day we arrived we were told that we were on a boil water advisory because one of the main lines had broken and the day we left the ground was still dug up with cones and caution tape around it. The second day we were there, upon arrival, the septic system was completely backed up in the bathrooms at the activity center. They did have it fixed within a few hours, however it was very inconvenient because most of us had our campsites all the way across the road and had to go over to our campsites to use the restroom. The following day my boyfriend and I were walking over to the restroom from our campsite so that we could use the showers and the men's bathroom was backed up and had sewage all over the floor. They did take care of it promptly, however it seems like they have a lot of issues with water/septic considering that they had a main water break and two sewage systems back up within days of each other. The place is well maintained as far as cleanliness, however I never once was able to find a trash can or a dumpster to put our trash in the whole time we were there. I think they need a management overhaul, preferably someone that knows how to respond to phone calls and emails in a timely manner and that knows how to manage campsite placement accordingly. I could understand if we had all booked at the last minute, but they had months of noticed and could have set a section of campsites and cabins aside like most campgrounds do, especially considering how much money we brought in. We do this every so many years and this is the most unorganized and disappointing campground that we've ever used.

Leslie Scavo

We have gone a few times w my parents and always have a good time. We were there w my parents for the 4th and the karaoke night! So much fun! Thanks Stephanie and all of the gang. They made sure we had fun. Great night!

Jen Young

This park definitely has some issues, and there is room for improvement. We had one staff member that wasn’t very pleasant (she was at the store) but the rest of the staff and especially the maintenance team were great !! We had a water leak as we were setting up and it was fixed within an hour !!!! Every team member was pleasant and happy to help !!! We will return, the mountains are nice and the park is quiet.

Rodolfo Antunes

This place is just amazing! Location, views, amenities, I love it all! Don’t expect a fancy setup! It is charming, cozy, awesome camping experience! People who work here do for love and that makes the difference! Thank you to each one of you guys!

Lil Clark

We love Pio Pico! We are members of Thousand Trails so we stayed for 21 days. The day before our scheduled departure the wildfire near our next reservation became worrisome along with very high winds and gusts over 80 mph. I went to the office and spoke with Lisa we were able to extend a week for $29. We had never used this benefit in 4 years of travel but I was so thankful we could stay. Pio Pico is quiet and while you have to drive about 10 miles to grocery shopping and multitudes of restaurants it is wonderful to be away from traffic and highway noise. The laundry has updated machines and they work well, you can either buy a card or use the Wash app. The bathrooms are kept clean but some campers just are inconsiderate and make horrible messes. I feel for the staff as they get blamed but the work their butts off to keep everything clean. We don’t use pools or hot tub and we have Starlink so I have no idea if the paid wifi works. Nature is abundant here, lots of birds, ground squirrels, bunnies and sometimes at night or even dusk you can hear the coyotes yipping. Pio Pico may not be for everyone but honestly I could live there and be quite happy.

Jillian Montoya

The RV/campground is pretty remote. I went to drop off my friend and child and the ranger, an older female, was quite unpleasant to work with. Not much of a personality, rather unfriendly, and reminded me of a drill sergeant. She had to fully examine my auto insurance and car before she'd let me in. I didn't realize I was only given 20 minutes on site, so after driving over an hour to get there we stayed over an hour before driving another hour back home. She saw us in another area, stopped in her tracks and expected us gone, so I just asked what she needed. $10 to visit. Don't understand why! Whatever. So I leave and drive back out to the ranger post to pay and she's not there, out patrolling. Left my parking pass and GTFO of there. Guess they don't allow visitors. She had a weird way of handling her job.