Reviews

Gregg Welstead

Almost didn't stay here because of the reviews and didn't expect much. Here overnight. I've passed by many times over the past 15 or so years but never stopped because of timing; tonight made sense to stay here. I'm showing 5-stars, but I'd give it slightly less. I usually don't review campgrounds because they meet my expectations, this exceeded them. Recognizing it's mid-November, not many spaces are occupied and all the water features are closed so can't really comment on them although they appear to be in pretty good shape. As I sit here, next to the open area behind the office I'm looking out on a number of kids and a family (mom/dad and 3 kids) playing half-court basketball. Other family members sitting in the bleachers watching them. Other families have been coming/going. Immediately in front of me is a children's playground which appears to be in great shape with mom/dad and a little one playing. Took a look around to walk the dogs and check out the other facilities which include a pole barn for group activities, another covered area near the office with what could be a stage, and a mini-golf course. the activity center is to the east of the office along with another small activity building. The pool next to the office seems nice and has a gently sloping shallow end that easily serve as a wheelchair ramp (although I'm not certain that's permitted). Outsides of the cabins appear to be pretty well maintained. Couple of small lakes for catch and release fishing and, of course, there are a few alligators supposedly (it is Florida after all!) Office is clean and neat, providing for normal camping needs. Young lady who did the check in was efficient and very polite; great experience there. I went back and had an enjoyable conversation with her about the park on my walk with the dogs. Like many parks, we were guided to the spot by a golf cart although the young man who did it didn't stay to see if I had any questions. Not necessary, but would have been nice.. I always check out campgrounds on Google Maps to see how they're laid out and where tree cover could be a problem. When I looked at this yesterday it appeared that many of the spots were hemmed in by trees and could be difficult to maneuver in. That couldn't have been further from the truth. The tree cover is large live oaks that provide great shade with no obstructions, providing nice, big, wide-open spots. Although about a mile from an exit, it's right off I-10 so you still get a lot of traffic noise (not as bad as many though). Facilities could use a bit of paint here and there, but generally it's a pretty nice campground. I would definitely stay here again. It's just the wife and I traveling, but if we were younger and/or traveling with kids, there's quite a bit here to keep the young ones occupied.

Kayla Chrisman

We had really high hopes for this campground but were pretty disappointed overall. Some staff are extremely rude at check-in and clearly should not work a holiday weekend - or any busy days for that matter. The lazy river was disgusting and not cleaned at all throughout the day to the point where globs of hair and bugs stick to you if you brave the water. There were German cockroaches IN the sand surrounding the lazy river. Trash at the dumpster was so built up by Saturday night the campground smelt horrible. Large Tree limbs loosely hanging above the campsite just waiting for a strong burst of wind to come down. The one upside was the play park was great and you could tell was pretty new, the kids loved it. However, we won’t be staying here again.

Angie Christmas

It was my families first time here and we had the best time, the atmosphere was amazing and the people there were great. The maintenance crew did a wonderful job on the fireworks as well as keeping things running as well as the staff in the main building. Only bad thing I could say is the beds were so uncomfortable but again you’re there to camp so beggars can’t be choosers rights?! lol

Heather

We are a tired family traveling back home from Orlando. This was a half way point on our way back home. The kids were tired of riding so we thought “hey this would be a fun stop and get plenty of energy out.” We use to camp here often when it was a yogi bear park. We have the best memories from then. Sadly this trip was not the case. We checked in at 5pm with scatter thunderstorms so of course the waterpark was closed. The playground was nice and the kids enjoyed that but they were excited to wake up in the morning to enjoy the waterpark. We get up bright and early when the office opened and to our surprise the waterpark doesn’t open until 11am (coincidentally the same time you have to check out) If you’re a parent with kids you can imagine the reactions we were given when we related the news. The campground is outdated. Bath houses were not dirty but older and cobwebs were at the top of the showers. The staff was nice. I do not like leaving reviews if they are not 5 stars but the comment code given in the packets did not work. $116 is expensive to only experience a playground which we could do for free.

Nina Bates

My daughter made reservations and paid 340.00 for the first night stay. Not even 20 minutes later she had a family emergency come up that changed her whole plans. So she called them right back and explained to them what happened and they told her I’m so sorry to hear that. We will refund your money due to the circumstances. Now it is almost three weeks later no refund and now they are saying no refund. They are rude and inconsiderate. I really thought being a FAMILY campground they would be more compassionate. Come on! It was 20 minutes after she made the reservation. Live by your word and refund the money like you guys said you would. Customer service is important when you run a business. Terrible customer service at this business. No compassion and understanding to their customers. BE CAREFUL WHEN MAKING RESERVATIONS WITH THIS COMPANY! CUSTOMER SERVICE IS AWFUL! This is a response to your comment regarding this situation. My daughter has called you every day since your response. They are still refusing to talk to her about this matter. I don’t know what is going on but it seems like there is a lack of communication with your employees. I would appreciate this matter to be taken care of. Your employees are not following protocol if refunds are given if cancellation is on the same day. I would like someone to please handle this.

Rachael Kever

My entire life I have driven past this blue water slide, and I finally was able to come and have the experience at your campground this past weekend. You definitely lived up to the dream! Our party of 15, ranging from grandparents, teens,pre-k, and pups had a blast! The kids loved checking the activity board in the evening to get excited for the upcoming day… tie-dye, the train ride, and BINGO were amazing! I already had to promise to come back for rock painting. Our teens enjoyed the wilderness scavenger hunt…. Since they could take a phone lol, and well us parents enjoyed watching them try the ninja warrior. Lol The staff was INCREDIBLE. They were all friendly, engaging, and made the environment feel safe and still fun. The younger staff at the water park monitoring the lazy river and slide really were wonderful with my kids and got to know our families (and thanks for holding my phone to go down the slide🙌) The, well I’ll call them camp directors, were so personable yet professional. You can tell the people that work there are there because they enjoy what they do. Creating a wonderful family experience for everyone. Overall, we will be back! IF YOURE LOOKING TO TAKE SOME TIME, SLOOOOW DOWN, and make some amazing memories for everyone… BOOK A TRIP! With only a 45min drive, You might see us even for just a day trip😝 THANK YOU Ragans Family Campground!

Tina Baldwin

We just stayed here this past weekend and can't wait to go back again! We love this place! We had an issue with our A/C in our cabin and Maintenance came right away, his name was Tim and he fixed the issue immediately. He was super personable and friendly. In the office we met Teresa C. and she was amazing, so friendly and made you feel at home! Thank you to Tim and Teresa C. for making our stay so awesome!!

Homero Diaz

My wife and I had very high expectations, after reading all the amenities that the website offered. We were excited to take our youngest daughter and our 3 young grandchildren on this fabulous camping adventure, along with our friends and their children. However, just minutes after arriving, we were met with disappointment and ATTITUDE!! The water park park was closed (though we were told it was open during a phone call to confirm, prior to making reservations, and driving over 3 hours to get there). along with the water park being closed, the gem mining was also closed, however, we were told that we could purchase a bag of dirt for 20.00 and there MIGHT be a gem in the bag... there were a few staff members that were NOT professional at all, having no customer service skills at all. VERY RUDE, VERY UNFRIENDLY. The property itself is absolutely gorgeous. with big beautiful trees and decent playgrounds ( NO SHADE at the newest playground though, so bring sunscreen and an umbrella for shade. The lakes were beautiful as well. Our stay lasted from Friday afternoon to Sunday morning. We spent the entire day Saturday with NO WATER. The staff had no empathy for its guests during this inconvenience either. The pool is small, with NO SHADE either. Bring LOTS of bug spray, because you will be eaten alive by the gnats, no see'ems, bumble bees, and mosquitoes!! ( part of camping in the wilderness). And they will tell you to have your garbage out by the road between 8-10am.. trust that it will not be picked up before 2pm and by the time they get to it, the squirrels have already rummaged through it SEVERAL TIMES. ( they should put garbage cans in the budget). They currently have a "now hiring sign" out front, so I really do hope that they plan to hire a more professional property /general manager that has experience in customer service , and just being kind. I didn't catch the short chubby lady's name that was so negative and hateful, but they really need to put her on garbage duty, and bring in some less argumentative and a lot better positiveness. (There were two young ladies working the office/store that were very pleasant and sweet).. PROMOTE THEM!! I truly wish I could give a 5 star rating, but that negative Nancy done us in... I really hope they take these reviews seriously, because that place really does have amazing potential... with the right staff!!

Hailey McConchie

We had a nice time spent at this campsite. Unfortunately, we realized that it was winter for a lot of places here and had our expectations pretty high seeing the pool and all the activities cater to young children. If it was summer it would be so much fun but obviously not a lot of people camp during the winter period so hence why some activities are closed for the season. The playground was a really good one! Our kids pretty spend the whole 5 hours playing at the play ground.

Tim & Emily Huff

Disappointed to say the least. Guess it is my fault for not doing more research. It’s been 4 years since we’ve been here. Had another baby and it’s a 4 hour drive. We were SO excited to come back. Their New Year’s Eve use to be AMAZING. So much to do. This year all they have is their basic activities they do every Friday-Sunday. Tie dye and a craft. They said it was too wet (morning dew) to do their “warrior obstacle course”. Staff is friendly even tho I was clearly annoyed. I can’t blame them. The place is completely dead. I love the old school nature vibe that you don’t get at many new resorts. But to go from what I posted on the second photo to absolutely nothing, really sucks. Oh. But they got a new playground (which I will add is really nice). We won’t travel this far again, makes sense why the park is dead. Owners really drove this place down. It’s sad.

Alisha Kowsky

DO NOT STAY IN THE CABINS-BEDBUGS. We stayed here while visiting family. At first sight our cabin was old and outdated but not bad. Our kids had a blast with the different activities going on even though much of the equipment was outdated, broken and dirty. Outdoors wise we enjoyed ourselves, until we saw the bedbugs. We saw one bug the second night, but did not know what it was and being camping just killed it and moved on, but when we were packing up the next day we noticed the bugs in our kids bunk beds. Totally grossed out, we bagged everything up and spent two days washing EVERYTHING. We did receive a refund, but it seemed like this wasn’t the first time this happened. We didn’t see any bites on our kids, so thought we were in the clear. Well apparently it takes a week or so for bites to show up. Our son is COVERED in bites. I don’t know if I’ll ever be able to stay anywhere again without being paranoid. This has been a terrible experience. If you plan to go here at all bring your own camper.

Genae Bolt

Would definitely recommend for a weekend getaway! Some things could be updated, but its a nice place to unwind. The customer service is spot on. Lots of fun activities to do!

barbara munz

Was there visiting friends camping. The gentleman in the office was on the phone dealing with a person who had many questions. He dealt politely with the phone customer knowing I was also waiting for help . The grounds were clean. I really appreciated that some of the fire areas were old tractor tire rims. What an awesome, practical way to use them!

Redentor Cuyugan

Good place to camp for a few days. I wish they didn't put me so close to the trees in the available lot. It was literally a few inches from my camper. Had a hard time with water hook up as the spicket was only a few inches from the ground causing kinks in my water line. Removing some dirt underneath helps. Only wished I had an ATV to ride during my stay that would've been awesome there. I brought my Kayak only to find out that I couldn't use it there due to the parks safety reasons. Other than that it was good.

G G

A boy just passed away from swimming in this water beware....