Reviews

PATRICIA CARROLL

When I moved here three years ago I did a review and gave 5 stars... the park was beautifully maintained with great amenities. Unfortunately, things have changed. The condition of the park is outright embarrassing at times. Damge goes unrepaired for long periods. Mowing (which for some of us is supposed to be included in our lot rent) is poor or nonexistent, especially in the summer. We have two lovely pools and a hot tub, which until this year worked well, except for occasional outages, which are to be expected. However for months now the hot tub doesn't work, our large pool is not heated properly, and pools and deck furniture are not cleaned and maintained as they should be. New management doesn't seem to be available nor responsive to addressing concerns. Poor reviews are being met with responses to email the company directly with concerns, yet I have sent three emails over the last month listing very specific concerns and requesting a response. I have received NO response. It's hard to be positive when I have no doubt we will be hit with another large rent increase, while services continue to decline.

Sara Scott

We came in 2019 and fell in love with Reflections. That was the last great year for us.😩 Now repeatedly pools are cold, the hot tub is down and not useable. Water shut offs are frequent and residents not informed in advance, you can be in the middle of a shower and can not rinse off. I understand that things happen but I have yet to see any preventative maintenance being done. The staff is under appreciated by Legacy but not by the residents. Staff can only do so much. I feel along with many others that the park management is smart enough to know how to call a repair person and order what is necessary but LEGACY requires 3 estimates and then submit to higher ups and wait for a reply , as 3 weeks go by and you can finally Schedule a repair and now the company has to order the parts! It’s a goat Rodeo! Why cant there be a pool company that maintains the pools and hot tubs and has a spare heater and pump on hand here? Legacy has enough $$ to afford this especially as they get a 10% increase in rent every year! Now our manager Tina left March 1 2025 and we Have yet to have a meet and greet with the new manager. He is not accepting appointments from residents to answer questions as he says he is getting the lay out of the park. We feel abandoned and unheard and are tired of the disappointments in the state of Reflections on Silver Lake maybe if the staff and residents felt valued the park would get better reviews going forward. At this point there are many for sale and many more not coming back for 2026 please consider saving this community before all the great folks leave in disgust. We don’t want to loose our sense of community

Roger Martineau

I have been here 4 yrs and in the four years things have been going downhill. The pool has had problems it’s not getting cleaned like it should and the hot tub doesn’t work.We have a new manager in the park and he’s a ghost no one’s talked to him or able to see him.He has told residents that your fee that you pay every month is only for your lot not the amnesties that we have really then while advertise on your website.Grass is not mowed in some areas in the park and breaks in the water lines happen often which only one thing the infrastructure is old .This is not a good sign you are losing people there are more homes in the park for sale and i hate to say but word gets around.

Sheila Gartner

We have been in the park for 10 years. I will start with the positive. We have Tammy for our Activity/Entertainment director and she is amazing. She goes above and beyond. Gerald is a gem in the office. Gerald is so kind and helpful.Tina was the park manager and she was one of a kind. I've seen her in rain boots helping the maintenance men with a water line break.Tina went above and beyond as well. We suffered a great loss when she retired. The people in the community are wonderful and caring. Now for the negative. I went to the laundry mat Thursday to find 6 dryers out of order and 3 or 4 washers. Been told the pools and hot tubs are not amenities which is covered in our rent. The website lists them as amenities! Water lines continued to break thus our water is shut off for the repairs. This happens frequently. The new manager hasn't attended coffee hours to introduce himself. Been told he's a nice man but that's all I know other than he is here part time due to managing another park run by Legacy. We pay someone to mow, weed eat, and spray for weeds. Driving thru the park we have noticed many lots in need of mowing. I realize there are times where the grass doesn't grow, but when it does the mowing needs to be kept up. We do love the park because of the activities that are offered thru activity department (Tammy) but the rent keeps going up. So many homes for sale due to this. Rent increase and nothing being repaired. But the entrance to the park is being redone. What? Trying to draw people in and them not knowing all the repairs that are needed! We are paying for a "resort" that isn't a resort. We do love it here because of all the great people!

Susan Yoder

I have lived full time in Reflections for almost 11 years. Everything has gone down hill. From the dreadful trailers not being maintained to a new manager sho has been here almost a month and I have not seen him yet. He must be a ghost manager. I feel it is his responsibility to introduce himself to us not lock himself in his office. Then comes the dreadful rent. Raising it 10% every year for what i ask. Nothing. Legacy does not give a crap about the residents they care about the god almighty dollar. Half the time the pools and hot tub are broken, the washers and dryers need repairs not to say anything about the water lines. But raise our rent. When I moved here i was paying $250.00 a month 10 years later I am paying almost $900 and my own taxes. For what. We pay our own water, mow our own lawn and pay more for a corner lot. The trash bins are always full. Let’s update, Trash full, pools a mess, washers and dryers not working, a ghost manager, water lines a mess yep i would love to live here. Not anymore unfortunately they have us by the butt since there are som many homes for sale that no one wants they are holding us hostage. Sorry this is so negative but the only positive in this park is the activities director Tammy. She is the best.

Susan Leblanc

My little Retro camper, my pup and I are here for 6 weeks. The office staff is incredibly helpful for newcomers. What fun and fellowship we have had. Great site with grass lawn for us to enjoy. Monthly calendar lists the many daily activities. Easy living community. I will be back next winter for sure.

Patricia Carroll

Recently purchased a park model here. I looked at a number of communities in the area, and this was by far the one I liked best overall. Whole process was positive and everyone I've met so far has been fantastic. Looking forward to being able to be there full time soon!

Joseph Hohenthaner

It would be 0 Stars if possible. DO NOT STAY HERE. This is NOT an RV Park, and they are not RV friendly. Corporate management only cares about 1 thing and that is money. Security is poor (golf carts stolen while we were there) dirt sites, and they wanted us to pay a $445 security deposit. For what? A piece of dirt. This is a mobile home park plain and simple. If you are an RV'er, go somewhere else.

Thomas Kimmerley

Purchased a home in "B" section 3years ago love it and recomend this community to a friend and went looking for a place she would like and ended up me purchasing in "A" section what I found for her because I didn't want to leave this great community.

Rick Herman

Have been very happy with this place. Recently made the purchase of a park model that has a great addition. We are snow birds and are looking forward to another great winter away from snow enjoying warm weather.