Sam's Family Spa and Resort

Ashley Keziah

We are sad we didn’t discover this place sooner, being that we live in the desert. It is seriously a hidden gemstone 😍 Between the wonderful staff, to the mineral waters, and the upgrades that have been made to the facility. We will definitely be back, we are so happy with our experience here over the weekend. Thank you Sam’s Spa 🙏🏼🩵

Naomi Sanchez

Going through a lot of renovation around the pool areas so it's very uncomfortable. I can't wait till they're done the bathrooms and locker rooms. Still a nice place to come visit for the day. Play be prepared, a lot of obstacles

LARETT MCGOWN

Great find! For those looking for "non sulfur" mineral hot springs for healing purposes, relaxation, tropical setting, with a helpful staff, this is the place to go ! 🥰 Staff: Special thanks to Stephanie for excellent customer service in the phone & in person. She was kind, friendly, supportive (carried my bags) knowledgeable & accommodating. Give this young lady a raise!! Because of her my Day Pass plans turned into an overnight hotel stay 🥰👍🏽👍🏽. To add Cynthia was kind & helpful too. Thanks for my soft serve sample 😋🤗. Mondo was also helpful providing a ride to my room & help with my bags up the stairs due to my mobility issues. Moreover, I observed several other staff members cleaning & maintaining the property during my stay. Room #8: Nice! I really liked the design, terracotta walls, matching sink & backsplash, enclosed restroom with tub/shower combo, comfortable bed, large plush pillows, mini fridge & coffee maker. AC worked great & stayed nice & cool throughout night. Only a few suggestions: sweep long balcony & clean plexiglass on railing. The 2 very comfortable chairs have cushion covering that should be removed & washed regularly. Because of their light color water stains are visible. Adding a small table would also be nice. Lastly, specific step-by-step directions on how to connect to WiFi to use TV would be helpful. I could not connect & after multiple attempts had to access Hulu on my cell then connect it to the TV. Pools: I love the 4 hot tubs are covered, timer on wall for air jets, there's a cold water dispenser for filling your H20 bottle, & 3 open showers. I didn't use the ladies locker room. Suggestion: A guest informed me pool temps used to be listed for each hot tub. Nice to add those back. I prefer the hottest 🥵😍😅. The large cool swimming pool was very nice after the hot tubs. A plus for having 20-21 thick padded pool loungers. Suggestion: There were only 2 large umbrellas out. 2-3 more at each lounge section would be great! Convenience store: love the soft serve icecream, cold drinks & snacks. Suggestion: add single serve cookies. I almost bought a family pack & would've eaten it all...but I resisted 😉🤣🤣. Suggestion for owners: consider offering membership which includes discounted hotel stay & full access. People like me will join 😉🤗. LaRett M. Teacher from San Pedro (LA County) Grounds overall: lovely! I like the pond, walking paths, tables, grills, & multiple water features. Hearing running water is very soothing.

Ani V

We have been loyal customers of this spa for over 10 years, which is why this experience was so disappointing. When we checked in, we were charged the full admission price for our family, but no one informed us that the policy had changed and that children were no longer allowed in the hot tubs. We noticed other families with children using them as well, so we had no reason to think we were doing anything wrong. Our children were shocked and frightened by the way she spoke to us- this new manager Cheryl .No family should have to experience being treated that way, especially when the issue was simply a policy that had never been communicated to us. If your policies have changed, inform your guests before charging them full price. Treating loyal customers with disrespect and creating a scene in front of their children is unacceptable. We’ve been coming here for over a decade, and this was by far the worst experience we’ve ever had. We left feeling embarrassed, disappointed, and with no desire to return. By the way last time they lost my husband’s driver license and were rude bot even saying sorry to us!🤦🏼‍♀️

Click Home Health Care Consulting

I am very disappointed with my experience at this property. The overall cleanliness is far below expectations—both the pools and bathrooms were visibly dirty, and the surrounding areas appear neglected and poorly maintained. Additionally, the customer service was lacking. The staff did not come across as welcoming or helpful, which made the experience even more frustrating. The reception area felt disorganized and unprofessional, not reflecting the standards one would expect. The property itself does not match the images on the website. While the photos suggest a well-maintained and attractive location, the reality is quite the opposite, with noticeable issues in upkeep and overall quality. I also observed what seemed to be low staff morale, which may be contributing to the poor service. This creates an uncomfortable atmosphere for guests and raises concerns about management practices. Overall, I would not recommend this property based on my experience. Significant improvements in cleanliness, maintenance, and customer service are needed.