Soledad Canyon RV & Camping Resort

Honey Pie

I was so disgusted, at the service. And all the same excuses, that I read in reviews. And now they were saying, the same to me. They don't have, near enough maintenance to keep grass cut. Or to do any weed wacking. Weeds higher then our camper and they don't care. Called office 4 times for leaf piles 3 foot high and lots of trash, left from previous campers. The leaves and high weeds are where snakes burrow from the sun. They had excuses the whole time, we were there. Got a health concern about contaminated water day 3. So we were drinking poison for 3 days. And they didn't say anything, not a word to us. I would have brought water, with us or went to the store as soon as we got there had I known of the problem day 1. Health department needs to crack down, on this place. Before someone is poisoned!!! Connections issues are a true problem. I couldn't get out at all. Ended up paying for a month of wifi. However all the excuses of holidays, coming up and we're getting ready for all the new people showing up. And after the holiday, it was even more excuses. And office lied and said they hadnt made excuses. Till I took my phone up to the office and showed them, all the texts. Then they back tracked! I cut our stay, by a week. Should have left the first day. But I was trying to give them a chance. *** Now the owner will apologize, for the place and service. And will say they take our feedback, serious and under consideration. And that they will communicate with team members. *** This is management's problem, not the workers. The workers are working their butts off. Management, just makes excuses and lies!!!*** And nothing changes. Look back at all the reviews. You will see, all the same complaints and all the same excuses. But nothing changes. ***Thousand trails management company, needs to get a grip on this place.*** Someone is going to get bitten, by a snake or poisoned from the water. And they won't be able to call out, for emergency services! And I'm sure the office will fake concern, and say they care. They don't!!! Look at all, the past reviews!!!

Mcgurn Gardea

totally fine spot for the price, ive been coming here for years and it never gets old but its also not exactly luxury either the staff is usually pretty chill especially the lady at the front desk who remembers my name after like five visits which I appreciate a lot bathrooms were clean enough but one time the showers had NO hot water for an entire weekend and that was extremely frustrating the views are actually gorgeous in the morning and the spots are spaced out decently so you dont feel like you are on top of your neighbors if they would just upgrade the electrical hookups a bit and keep the water pressure more consistent id probably give it a full five stars

Raft Ne

Soledad Canyon is easily one of the most disappointing Thousand Trails campgrounds I’ve visited. The park seems very enthusiastic about charging extra fees. Want to check in a little early? That’s $30. Need the office to accept a package for you? That’s $10 per package. Charging extra fees isn’t necessarily a problem, but after seeing the actual condition of the campground, it’s hard not to wonder where that money is going. The area around the office is clean, well-maintained, and offers beautiful views. Unfortunately, that’s where the good impression ends. Once you drive into the campground, it feels like a completely different place. There is very little grass, many roads and sites are nothing but exposed dirt, and there isn’t enough gravel to keep the dust under control. Every time the wind picks up, dust blows everywhere. We didn’t want to sit outside our RV, and even opening the windows meant dealing with dirt and dust inside. What made the experience even worse was the smell. Large parts of the campground were filled with a persistent manure/sewage odor that was impossible to ignore. It’s not exactly what you expect when you’re trying to relax outdoors. The most frustrating part is that this is a Thousand Trails campground, not some neglected budget RV park. The fees are certainly there, but the campground conditions fall far below expectations. If all you need is a place to park near Los Angeles, this campground may serve that purpose. But if you’re looking for a campground where you can actually enjoy sitting outside, breathing fresh air, and relaxing at your site, I would strongly recommend looking elsewhere.

shelby hamm

This cabin was not as advertised at all! When my husband and I arrived to the ‘cabin’ the heat was on and it was set to 99 degrees. Please keep in mind it was 100 degrees out side. We were also traveling with a pet so it was extremely unsafe. When we contacted maintenance they did respond very quickly but the only option they gave us was for them to plug is a mobile ac unit. The cabin never cooled down to a comfortable temperature and we were never offered anything else to make up for the inconvenience. We were also not able to open the windows because every single screen was filled with holes and the bugs were swarming in. Next the bed is meant for 1 person and is very uncomfortable. I am 5’9 and my husband is 6,4 so yes we are tall people but our calf’s were hanging off the bed. If you are tent camping or in an RV this place might be ok but as far as renting a cabin I would stay far away from this place. The amenities are decent except the mini golf. The course is concrete and has a ton of chips and cracks in the concrete. It’s ridiculous to even call it mini golf. If that’s not enough, they accidentally double charged my card and they told me to call my bank to dispute the other charge. Very inconvenient.

Jo Anne Alden

We stayed here once before and it was much better. However, this time we were in the "A" section, site A041. When we checked in we asked if we could drive around and look at different sites because we have a 40-ft motorhome and we pull a 24-ft cargo trailer that we put our car in. We are Thousand trail members and when my husband makes the reservations he always puts in the comments section the size of our rig with pulling the cargo trailer. We've been told more than once that the actual RV resorts don't look at the comments and yet the 800 customer service number always says but your comments in there. Most other locations adjust for us and are very accommodating so we don't have to unhook all the time. We got to site A041 and the weeds were so high. They were growing through two picnic tables that were there. Not even usable. The other thing the office kept telling us why they couldn't put us somewhere else was because those were for "paying customers". Not sure who they Thousand Trails members are, but we pay for our membership whether we use it or not. Other issues at the time we were there was the fact that there was no internet or cell service. Since we are full-time, all of our TV, watching, banking, bill pay, etc, are through the internet. We have T-Mobile and it normally works most places, however, not at Soledad canyon Thousand Trails. So we ended up paying $14.95 plus tax weekly for internet service and yet the service was still very poor. The outside internet company did try to work with us to get it going but it would just drop off for no reason and then it'd take an hour or two to get back online. Another thing, my wife went to do laundry, one laundry room was completely down. The other laundry room had four washers only and four dryers. She ended up going into Palmdale 11 miles away to do laundry, 2 different times. Not acceptable. We were scheduled to stay 2 weeks, but we left early. Do not foresee ever going back to this location. We've been at other Thousand Trails, and are actually in Wilderness lakes in Menifee, California right now. The scuttle butt around here is that Soledad canyon is not one to bother with. Some have said it's gotten worse since there was a management change.