Sugar Sands RV Resort

Cheryl Bellos

SO DISAPPOINTED! I had a reservation at Sugar Sands and called well in advance—about 40 days prior—to cancel a 3 night stay due to a medical issue. I provided ample notice and understand that unforeseen circumstances happen. We called other campgrounds and they were very understanding and offered full refunds or minimal fees for cancellations. Unfortunately, Sugar Sands refused to issue any refund at all, keeping our FULL payment (not just a fee or deposit) despite the significant lead time. It was VERY disappointing to see such a lack of flexibility. It appears they are likely to re-rent the site to another guest, effectively making double the profit, which adds to the frustration. Overall, this experience was disappointing and serves as a warning to others considering a stay. BEWARE!

Grigorios Bellos

We had to cancel our reservation at Sugar Sands RV Resort with plenty of notice due to a legitimate medical reason — not a last-minute whim. Despite explaining the situation, they refused to offer any kind of refund or even a partial credit. No flexibility. No empathy. Just “policy.” What makes this even more frustrating is that we had no trouble canceling other campgrounds during the same timeframe. Those places charged a reasonable cancellation fee and moved on like decent businesses do. Sugar Sands, on the other hand, chose to keep every penny. Let’s be honest: the site will be put right back on their availability to be re-rented, meaning they’re more than happy to collect double money for the same spot while offering nothing in return to customers dealing with real medical issues. This experience showed a complete lack of customer service and basic human consideration. If you’re looking for a campground that treats people fairly when life happens, look elsewhere. I would never book here again and would strongly caution others before handing over their money.

Lori

We stayed a week in Seashore 1 tiny house, Dec 29-Jan 4. House was very comfortable. Great location and nice amenities. Easy to get to and from beaches at both Gulf Shores and Orange Beach, and Gulf State Park bicycle trail.

Ross and Shannon Musgrave

We could not be happier with Sugar Sands. Conveniently located. Quiet park. Friendly staff and neighbors. So clean and well kept. Love all the activities. This is our first visit but not our last. Just overall beautiful resort.

Joe Sullivan

The perfect RV Resort. Probably the best in the Orange Beach, Gulf Shores region. I almost don't want to make this review because I don't want others to know about this place, but Sugar Sands earned it and deserve good reviews.