Timberline Homes of Cullman

rochelle Raper

Worst experience purchasing a new home. We paid half of our home up front, but got put on the back burner for setup. We bought our home the first of July, but they didn't start working on our property until September, it was end of October before we were able to move in and our home was from the lot so we were not on a back order. Then we found several things that were missing or needed to be fixed and are still not fixed even though we have called them several times, they don't even talk to us now. We were contacted by the manufacturer to ask how we liked our new home but told them timberline never came back to fix the things wrong, they said they would get them to come fix it, that was 3 months ago. DO NOT BUY from Timberline in Cullman Alabama

Patrick Wilder

Buyer beware, this is not a review on Timberline as a company or Clayton / Buccaneer homes as it is on this branch in particular. My wife and I put a substantial amount of money down on a new Buccaneer in May and since that date we've felt like nothing but an inconvenience to be dealt with. We took delivery in June. We are yet to be moved in as I type this. When it comes to contractors and handling the setup and trim we've only dealt with one that was reliable on time and showed up when they said and completed the work they said they were going to. I am from small town Bibb county Alabama and I realize a man's word and a handshake are antiquated these days but it doesn't take a lot of effort to care about a customer and pick up a telephone. Highly disappointed in customer service. Very happy with our house. Edit note: the number they provide for customer service in their comment below may as well be the number to joe bidens desk. The phone may ring and someone may answer but it will be a string of lies and blame placing and in the end you'll be no closer to figuring out what's going on than before you called.

Ronnie Regelin

Started working there today for some very good people!

Krystal Busby

Played in full for our home over a year ago took 6 months so have it moved then another 1 for it to be set up. Still waiting for the trim work to be fixed and underpinning was cut to short and refuses to stay up. Very disappointed with the whole experience. Definitely would have use someone else had I known a year ago

Chelsy Brooks

Absolutely terrible!!! Do yourself a favor and save the headache with this place! Have a new manager every time you turn around. We’ve been waiting on our home that we bought MONTHS ago! Tell you they will return your phone call and never do! We’ve had to make countless trips down there just to get answers. Very rude except for the office ladies! They seem to be the only ones down there willing to work and willing to get things done for you!