Reviews

L C

SUPER disappointed with how we are being treated as returning guests here. We are checking in today and have just been told they no longer do trash pickup. We’ve stayed at the NH location 5 years in a row and usually travel with 11 other families for the same weekend every year. This year not only do we need to bring our trash to the dump but you also don’t provide sheets and towels. 🤯 When we booked a year ago all of these services were provided and were included in the price we are paying. Now less services same price and staff who have basically told us to just deal. Awful service.

Stephanie Curry

This was my first time coming and for what I spent on my vacation I was disappointed. I booked back in November for a week in August. I got all of two notifications before I arrived. One for the balance of my bill, the other to say they were looking forward to seeing us. We arrived late and got a phone call that since we would be there later than 7pm they were leaving our keys in a mailbox since no one would be on the office. We were never told about a specific check in time - but got the keys and got to our cottage. We paid extra for linens and were missing pillows upon arriving, and since there was no one available past 7pm had to do without. Our lights weren’t working outside our cottage or in our bedroom either when we arrived. The next day we went to let them know - pillows arrived maybe an hour later but no one ever came to fix the lights. We also noticed missing batteries for the TV remotes and spotty WiFi service. So fast forward two days and the first Monday we were there the kids wanted to see what activities they could do. That’s when we discovered: The general store wouldn’t be open until THURSDAY and there was no way to buy bait, rent kayaks or purchase anything without leaving the camp grounds There was NO activities at all the whole week for kids until Friday, which would be the day we were leaving The pool would be closed for two days (Tuesday and Thursday for cleaning) Laser tag (advertised on camp map) was no longer offered No more train rides WiFi router is at the main building so they “can’t guarantee WiFi” where is clearly says WiFi on their website They don’t have cable anymore so don’t worry about no batteries in the remotes - you can’t use the TVs provided to you anyway No one is around to address my lights now working - so sorry Basically - nothing to do and nothing to be done. I paid for a full experience not just a cottage. I went to speak to the general manager THREE TIMES who conveniently was off two of the days and the third day I was promised a call. Good thing I didn’t hold my breath. When I asked why nothing was communicated that this week would not have activities I was told “we don’t do that online or on our website” - talking to the few people who stayed they echoed the same observation. For what I spent I could’ve paid half somewhere else. Hoping I get a call from management eventually to voice my concern. If they called me back after my first visit, my review would’ve been different, but their lack of care and false advertising when everything on their website is vague and states things that was not delivered on prompted me to let individuals know you can do better elsewhere; good memories but when I had to leave the campgrounds to enjoy the lake I was staying on it says something.

Jill Granger

We have been to Westwood Shores many times and this stay we had a blast with friends and family but the staff and cleanliness was awful. Cory at the desk was not friendly at all. Not someone you want to be greeting guest!!! Jackie was GREAT. The cabin was very dirty. I swept up a pile of dog hair, the shower curtain was moldy and red at the bottom, the back room smelled like urine, windows had hand prints and dog saliva on the low windows and doors. The snack shack was not open and has not been open all season, no cable but have TVs in the cabin. When asked about it they were rude "we don't have cable" They did not sell char coal at the store but the grilles are all char coal. NOT WORTH THE MONEY AT ALL! Very expensive for what you get.

tami weir

Unwelcoming front desk staff with no smiles. We were really looking forward to our annual stay at WWS, but our excitement was short-lived. From the moment we arrived, the front desk staff came across as unfriendly, which made us feel unwelcome. We felt as if we were inconveniencing them. This wasn't the kind of hospitality we expected from a family-friendly resort. A welcoming smile goes a long way. The Managers are more suited to be a correctional officer than resort front desk managers. Our Family and friends have been coming to WWS for years and years. The customer service that we received this past weekend was so disappointing we all left planning never to coming back. The cabins were dirty, smelt like urine. The shower curtain had mildew and a red bottom. the floors had dog fur everywhere, windows had dog slobber all over them. Crumbs in the kitchen draws. The public bathrooms were not clean, The air events were filled with dirt n grime, and the floors looked like they haven't been clean for a while. quite frankly the place was disgusting. No more snack shack. They don't sell charcoal at the store but they only provide you with a charcoal grill. They also do not provide with trash pick up like they have in the past. For the money you pay, it's not worth it. There are better places out there. Response from the owner 16 hours ago Hi Tami, We are disappointed to hear this, and we will certainly follow up on the housekeeping concerns. Our rules and regulations are in place for the safety and peaceful enjoyment of our guests, and they apply to everyone. We understand that nobody enjoys issuing or receiving rule reminders or violation notices, but these communications are a necessary part of maintaining a safe camping environment for everyone to enjoy. These tough conversations may not seem "welcoming" or "friendly," but they are important. We appreciate your feedback, and we wish you all the best wherever you choose to vacation next. The funny part about this response from the owner is, THEY FAILED at communication. They tried to hide from these "tough conversations"

Emilio DiChiara

We have been going to westward shores for over 15 years, and each year seems to progressively get worse. We decided to give it another shot and stayed at the Lake Front cabin. HUGE MISTAKE. Here’s what you get: Cabin - they did not provide any paper towels, the grill was filthy and not cleaned, trash bags non-existent. No cable - managements response to this is they do not offer it anymore, EVEN THOUGH IT IS ADVERTISED No WIFI - seems that their “free WiFi” doesn’t make it over to the area. Lake view - nice lake view but the beach on your site means that everyone staying on the peninsula is also on your site. There was no privacy and you were basically camping with 50 other folks in your backyard. Rules - if you love rules, this is your place. They have rules on top of rules and each year they seem to add more. For the nearly $600 per night I am still trying to figure out exactly what we paid for. Westward Shores continues to show that they could care less about customer service once they have your money. You’re better off staying somewhere else as there are MUCH CHEAPER options to enjoy the lake. If you do choose Westward, save yourself the money and avoid the Lake Front cabins.

Brian Macey

Nice campground. Very clean. They definitely cater to seasonal’s. The reasons I only have it a 3 are. The pool is closed Tuesdays and Thursdays. The Thursday that I was there it was 94 degrees The Wi-Fi worked 4 out of the 7 days that I was there. The transient sites are very narrow, but pretty flat. They are great for small camper that can fit way to the back and then they seem huge. The store was closed a few days and the snack bar was never open. When I did go in the store the clerk was telling me that the new ownership doesn’t allow them to hire minors. I heard this from a few employees at the campground. Honestly I felt that was unprofessional. I was there for vacation not to provide therapy for the employees. A customer of mine once said, “Don’t make your problems mine”. I think every business should adapt that mentality. The last issue is there is no place to park a vehicle down by the lake. It just seems foolish that we have to drive down to the lake and drop the kayaks off and then bring the truck back to the campsite or the public parking lot. I only used my kayaks once because it was more of a haste than it was worth. I do think it’s a nice campground. I think there are some issues between the new ownership and the current employees. You pay a premium for this campground and shouldn’t be brought into there issues. I’m in no hurry to go back there.

Christopher Houreas

I used to camp at this campground for years. Some years my family would book more than one trip per year. We will never again camp here because of an incident I need to make people aware of. We were supposed to check out on a Tuesday, but at 7pm on Sunday we were evacuated due to flooding. We took our trailer and headed home because we didn't have anywhere else to go. This was a 2.5 hour drive. The next day at 1pm we were told we could come back. I had just driven 2.5 hours with two little kids. I was not going to go back. I requested a 2 night refund for the two nights we missed. I checked the refund policy, and asking for a refund was not out of line, but they said they'd only give me one night. Some might think, "ok, they are offering you one night, you should just take that", which I would have, however they offered my friend, someone who I had booked this trip with, a full 2 day refund. All I was asking for was what they gave them. Nothing more, nothing less. I kept inquiring, and they kept pushing me off saying they needed to talk to a manager. I kept inquiring through email and through phone calls and in person. In one last attempt, I resent an email, pleading my case. I had just lost my job, and it was our last trip of the year, and perhaps my family's last trip for a long time do to my unemployment. I received this response...... "Thank you for reaching out in regard to this matter. Back on July 24th an email was sent out with information regarding your camp credit. (there was no email) A credit was issued to use during the 2023 season. This credit did expire in October of 2023. At this time we cannot issue anymore credit or refunds for the flooding." Yes a credit was issued, but they ignored me when I requested the two nights, which was the same as my friend got for the same issue. They wouldn't address it. I didn't even want the money, I would have settled for a 2 night credit towards a 4 night stay, which I would have booked on the spot. And even worse, they took the one day credit away from me as well, because it "expired" so through all the emails they ignored, and them pushing me off til a "manager" was in, they wouldn't even give me the one night. How does a refund "expire"? In the grand scheme of things, Westward Shores, does not care about my business, I am only one customer, one family that used to enjoy going there. They will be booked up season after season, and not miss a beat. They will think, "who cares about one customer" So for the people who read this, think about who you are spending your money with. Is it someone who cares? What's one extra night credit for a loyal customer to Westward Shores? It'd only cost them about $100 to do the right thing....and they refused. EDIT: After reading the response from the owner, it is clear that my statement of "they don't care about my business" holds true. As they want me to continue spending money with them, but not willing to do anything whatsoever to earn it back. I will echo my message to all of you campers, as well as campers on on social media websites. Campgrounds are great when nothing goes wrong, or when you don't need them to do anything extra, but when it comes down to it, do they really care about you when it really matters?

Ashley

Our family of 5 stayed at one of the cabins for 3 nights in August. We loved the location, activities, pool, beach with snack bar and store! I would have given 5 stars but the bathroom was missing soap for all of the days of stay & often out of toliet paper. The cabin while perfect for us needed some cleaning when we arrived. We also chose not to use the a/c due to the black mildew and mold on it, thankfully it was fairly cool during our stay. Nothing that would stop us from coming back though, we look forward to coming back next summer!

Cathy Dell'Orfano

This was our second time staying in a cabin at Westward shores. This time we stayed in cabin # 9, it was nice & clean upon check in, the beachfront view was beautiful, but unfortunately our beds were extremely uncomfortable. The top bunk and loft are great for children, but a little claustrophobic for adults. The golf cart is also a nice added convenience, but the one for our cabin barely moved. Overall we had a great time with family, who also rented the two cabins on each side of us. It was nice to have the Shorepoint dock for the boat as well as being able to sit around the firepit at night. I didn’t use the pools or other amenities, but my son & nephews had a great time fishing and my great nieces & nephews really enjoyed the playground, pools and tie-dyed tshirt activities.

Tiara Mason

We had a great time at Westward Shores! On our last night at bed time my children actually thanked me (with out being prompted) for taking them on this trip. They loved the lake and fishing and the pool! Very family friendly! Definitely coming back next summer!

Cathy Aberle

My first impression was not good. I was greated by a very nice women then an older women took over then was given a packet with only a map an rules. No one escorted us to our site then after about 1 hour with my husband trying to connect to cable I called the office an they stated they had no cable unfortunately I need the TV to go to sleep. It does state they have tv. No one was overly welcoming at the store only teenagers who don't care or have the time of day for anyone. Then a bear visited to our friends site they came with golf carts an flashlights but it was so scary with all sorts of people partying an them not warning them of what was going on. Would NOT recomend this campground

Mary Moran

Terrible experience no wifi no cable terrible holes on the ground the food bar was always closed, all teens working there will not go back

Lisa Martin

Another awesome stay at Westward Shores. The Timber Lodge was perfect for our family of 9. So much room for all of us. The rooms were clean and spacious. Loved the hot tub at Timber Lodge. So much to do for the kids at the campground. The fireworks were excellent!

Michael Brissette

Went at the end of season, campground sites were very clean, bathrooms were clean, sites were not huge but s good size. We were in the new section by the office. They are adding a pool, besides the beautiful lake. Worth going.

Keri Clendening

I love this place!! We just spent 3 nights here and none of us wanted to leave. Great for the kids!! Lots to do. It's a little community of awesomeness on a beautiful lake with mountain views. The cottage we rented was awesome, clean, (and right on the water.) We're already planning our next trip, and are hoping to get a site here in the near future.🤞 Highly recommend!