Reviews

Becki Gomez

Our first time staying at Emerald, we were with the Oldchella group, but booked separately so we didn't get the group discount. The villa was nice but had an odd odor, carpet needs replaced. Hot tub was like warm and jets were mal functioning. The office staff were great, very friendly.

Kris Johnson

TRAINS!! I say that first because it is fair warning when you pull into the park if you get placed over on the side of I10 there’s also railroad tracks directly behind the park. These trains run all night long and if the noise doesn’t bother you, the shaking of your trailer might. That being said, we lasted one night with that, but asked the park to move us, and they were very accommodating!! We moved to the opposite side of the park and although we could still hear the train, it was significantly better. Frank Sinatra Boulevard can be noisy if people decide to race down it, but it really wasn’t a problem. The staff was very friendly and kind. The reason I only gave four stars besides the trains was because of the grounds/maintenance. It is a very nice park but the groundskeeping crew drove around for two days straight, creating so much dust and leaving so many clippings behind that it was ridiculous. Many people had paid to have their trailers/rigs washed (600$)and they were covered in dust and debris. The crew didn’t blow or clean up any of the sites and we had to sweep our patio and so did all of our neighbors. Even the common walk areas up to the pool ect were covered in debris. Like completely covered in grass! The pool was so full of grass & dust that was flying around that we decided to get out. Our neighbor even complained, but they did nothing.The main pool itself is very nice and the restrooms were great as was the workout room. I did have to do some laundry and although the laundry room is very nice just be warned that each load was 5 dollars each! That’s the most expensive I’ve seen it in all of our travels. But desperate times call for desperate measures. Would I stay here again?? YES, because we met some really nice people and again like I mentioned before, once we were in a different part of the park, it was great and close to so many things. Again, the staff was very friendly. That makes a big difference!

Elvia Cespedes-metz

This RV park is excellent. 2 +rows were deck out in Halloween fun. Each camp went above and beyond . Sat trick for treat event was amazing sooooo many families and kids participated! It felt like a when I was a kid trick or treating ! It was refreshing that Everyone was polite and well mannered. Also the poker run activity was a blast. I got to know more people in the camp!!

Lvr4Sunsets

Beautiful place but, they should Disclose the Major NOISE with the Train Tracks on the other side of the RV Resort wall & the freeway. The trains run 24/7! All day & 2:00AM, 3AM, 5:30AM, etc! Our RV Shimmy's as the trains goes by. The Large dog run Looks nice But, there are Three Gaps in their gates that my smaller 11lb. chi mix can fit under, one going into the condos next door! There are also round goathead stickers in patches in there, which our dogs get them in their paw pads!! Staff is nice. The maintenance guy, Armando fixed our site light, very nice guy. Their main pool area is Beautiful But, even though it was 85° out in October, the water was Too Cold! 🥶 We missed not swimming & didn't see anyone else swimming in it either. There are areas that the grasses need to be maintained, high grasses. Price, Way too high for the NOISE we have to endure! We loved the atmosphere, until the trains go by. We won't be returning because you can't relocate the trains or schedule them to only run 8am-8pm. The prices don't warrant the NOISE. Yes, it may be in Palm Desert, but the zip code doesn't warrant the prices.

William Farnell

Nice RV Resort. Staff was great. Park was very clean. The big dog park had goat heads (stickers) not good for the fur babies paws. Prices are so so in October. After October Prices shoot up considerably. If they kept their prices down they probably do more business and have a full park. The freeway traffic noise was tolerable however the train 50 yards from us all hours of the night and day not good. Again prices need to reflect this even if your at the other end of the park, still loud but a bit more tolerable. However you will be paying more for those spaces.

Tab Crooks

In general, we love Emerald RV. We knew this trip would be hot(we checked), and assume because of that it was pretty empty(nice to have pool alone). But we were initial parked beside the biggest ant hill and the electric outlet was damaged so with limited electric it got hot inside. They allow us to move the next day because no one was there when we got there at 4pm. But overall we love the resort.

KEITH KOS

The sites and roads were clean. Staff was friendly and helpful. The park is in need of some further upkeep. Grass is green and mowed yet, it is evident that nothing has been edged or string trimmed for quite some time. The utilities in my spot worked properly but, other rvers were forced to move spots as some poles did not have power. This concerned me because the electronics in the high end coaches require clean power so make sure you have some form of protecting Your coaches' power before turning on the breaker on the pole! The pool area is kind of run down. The planters were bare with no plants or flowers. The light in the main spa did not work so we couldn't enjoy the use of that. The entire pool area could use some maintenance and updating. The public restrooms were updated and clean, but they were not air conditioned and very humid.

Rhonda Sumlar

I had a wonderful time, the resort look so beautiful and the grass so green. It was very relaxing and all your staff was very professional kind and friendly, thank you so much for having me I will come back. Have a Blessed and wonderful day.

Suzanne Smith

This was our first time staying there and it was wonderful. The place is beautiful and so clean and green. Our dog loved the grass. She would just lay down and roll around. Yes there is a train track right there but I didn’t find it bothersome at all. The office personnel was so nice and friendly. We will definitely be back

Todd Kovaletz

What a great little spot to stay in Palm Desert. The spots are laid out nicely with good tree cover for shade. Staff is extremely welcoming and friendly. The dog park is as a hit for the chocolate lab in our group. Pool is good sized and clean. Great bang for the buck and we’ll definitely be back. I know some reviews mention the trains and while you can hear them, they weren’t noticeable to us. It does probably help to be here in the heat and running the AC all night though. They do need to mow the chipping area but that’s a small critique.

Wyatt Whitson

Great location. Great staff, they were very friendly and accommodating to all of our party. This park was perfect for our family, as some of us didn’t have r.v.’s . The villa that we stayed in was very nice and had everything we needed. There is all kinds of activities available, as well as scheduled events for the guests. No excuses for being bored. We will definitely be returning. Thanks to all the great people that work there.

Kristin Videto

We really enjoyed our time at the resort. We stayed for 5 weeks and loved the location of our site! Things that the resort can't control were the only downsides (traffic/trains) but you just adjust! We met several people who have been returning there for many years! Staff were all friendly and helpful. We will be back.

Wanda Holderman

We enjoy staying here on our jaunts to/from our residence in IN and winters in Cali. Easy access off of I-10. Access to pool(s) and laundry a bonus. The onsite restaurant (Fat Willy’s) is a great place with friendly and helpful staff. The menu has nice selections, there is a full bar, and it the restaurant is easily accessible. The spots are okay but you can tell they are “dated” and need some upgrades. The spot we are in has a utility box located such that it was difficult to park just right to avoid its impedance.thanks again!

Jenny Marie Owens

We had a wonderful stay at the Emerald Desert RV Resort! The facility is beautiful, with a wide range of fantastic amenities. The bathrooms were clean and the the laundry facilities were convenient and well maintained. The service we received was exceptional, the staff incredibly helpful with any questions we had. We appreciated the easy access to the tennis garden facility, making our commutes with uber a breeze. It was the perfect spot for our getaway. Our dog, Handsome, loved the dog park , and all the friends he met along the way. We truly couldn't have asked for a better place to stay.

Sandra Evans

- Had to ask for escort to site, which they did, but they did not assist with backing in. -Very close to train tracks and the trains are noisy and frequent, all day and all night. -Small sites in comparison to other resorts we have stayed at which were far less expensive. -We were told to put garbage out by 9 am and frequently by 3 pm it was still sitting there. Birds got it and only the bags were picked up, other debris left for us to pick up. -$600 deposit charged at time of booking which was not applied to our stay but held as a "hotel type" deposit and refunded upon leaving. This has not happened at any other resorts we have stayed at. -We had booked 1 month and 4 days before leaving received a text asking how our experience had been, ratings 1-5 with 5 being excellent. I gave them a 1. You would have thought with such a low rating someone would have contacted me to find out the issues, but I heard nothing. -Gardeners did not clean up sites after they trimmed grass or fertilized so we were left to clean up our own concrete pad. - Painting events and comedy night were very enjoyable. -Provided list of complaints to manager (Justin) upon check-out. He took the time to speak with me and address my concerns which was a great example of good customer service, but about the only one. -I didn't feel we got good value for the dollar value we paid.