Reviews

Manda Christine

My extended family (3+ households depending on the year) go camping every year, usually to a KOA as it has a little something for everyone. This was to be our 2nd year at this particular location and had hopes to make it our annual spot. Unfortunately, my cousin's child recently suffered a terrible accident and has been in the hospital since, making this year unfeasible for them to join us. The reservations state that we have 7 days to cancel cabins and 48 hours for tent and RV sites. We tried to cancel their cabin within the week of our reservation, when we realized that my family member was not going to be well enough to make it on this trip, however, KOA was unwilling to work with us to cancel the cabin, even though we were within the 7 days to cancel, and went as far as saying that it wasn't really up to them, it was up to the owner, who is never there, and the employee was unwilling to "bug" the owner for fear of losing her job.To make matters worse the only thing they could "offer" was for my cousin to personally call those on the wait list to see if we can get it covered. Something that shouldn't be their responsibility even in the best of circircumstances. I'm so disappointed that this was the experience we had. We won't be back. May 2018