Reviews

Ashley Keziah

We are sad we didn’t discover this place sooner, being that we live in the desert. It is seriously a hidden gemstone 😍 Between the wonderful staff, to the mineral waters, and the upgrades that have been made to the facility. We will definitely be back, we are so happy with our experience here over the weekend. Thank you Sam’s Spa 🙏🏼🩵

Naomi Sanchez

Going through a lot of renovation around the pool areas so it's very uncomfortable. I can't wait till they're done the bathrooms and locker rooms. Still a nice place to come visit for the day. Play be prepared, a lot of obstacles

LARETT MCGOWN

Great find! For those looking for "non sulfur" mineral hot springs for healing purposes, relaxation, tropical setting, with a helpful staff, this is the place to go ! 🥰 Staff: Special thanks to Stephanie for excellent customer service in the phone & in person. She was kind, friendly, supportive (carried my bags) knowledgeable & accommodating. Give this young lady a raise!! Because of her my Day Pass plans turned into an overnight hotel stay 🥰👍🏽👍🏽. To add Cynthia was kind & helpful too. Thanks for my soft serve sample 😋🤗. Mondo was also helpful providing a ride to my room & help with my bags up the stairs due to my mobility issues. Moreover, I observed several other staff members cleaning & maintaining the property during my stay. Room #8: Nice! I really liked the design, terracotta walls, matching sink & backsplash, enclosed restroom with tub/shower combo, comfortable bed, large plush pillows, mini fridge & coffee maker. AC worked great & stayed nice & cool throughout night. Only a few suggestions: sweep long balcony & clean plexiglass on railing. The 2 very comfortable chairs have cushion covering that should be removed & washed regularly. Because of their light color water stains are visible. Adding a small table would also be nice. Lastly, specific step-by-step directions on how to connect to WiFi to use TV would be helpful. I could not connect & after multiple attempts had to access Hulu on my cell then connect it to the TV. Pools: I love the 4 hot tubs are covered, timer on wall for air jets, there's a cold water dispenser for filling your H20 bottle, & 3 open showers. I didn't use the ladies locker room. Suggestion: A guest informed me pool temps used to be listed for each hot tub. Nice to add those back. I prefer the hottest 🥵😍😅. The large cool swimming pool was very nice after the hot tubs. A plus for having 20-21 thick padded pool loungers. Suggestion: There were only 2 large umbrellas out. 2-3 more at each lounge section would be great! Convenience store: love the soft serve icecream, cold drinks & snacks. Suggestion: add single serve cookies. I almost bought a family pack & would've eaten it all...but I resisted 😉🤣🤣. Suggestion for owners: consider offering membership which includes discounted hotel stay & full access. People like me will join 😉🤗. LaRett M. Teacher from San Pedro (LA County) Grounds overall: lovely! I like the pond, walking paths, tables, grills, & multiple water features. Hearing running water is very soothing.

Ani V

We have been loyal customers of this spa for over 10 years, which is why this experience was so disappointing. When we checked in, we were charged the full admission price for our family, but no one informed us that the policy had changed and that children were no longer allowed in the hot tubs. We noticed other families with children using them as well, so we had no reason to think we were doing anything wrong. Our children were shocked and frightened by the way she spoke to us- this new manager Cheryl .No family should have to experience being treated that way, especially when the issue was simply a policy that had never been communicated to us. If your policies have changed, inform your guests before charging them full price. Treating loyal customers with disrespect and creating a scene in front of their children is unacceptable. We’ve been coming here for over a decade, and this was by far the worst experience we’ve ever had. We left feeling embarrassed, disappointed, and with no desire to return. By the way last time they lost my husband’s driver license and were rude bot even saying sorry to us!🤦🏼‍♀️

Click Home Health Care Consulting

I am very disappointed with my experience at this property. The overall cleanliness is far below expectations—both the pools and bathrooms were visibly dirty, and the surrounding areas appear neglected and poorly maintained. Additionally, the customer service was lacking. The staff did not come across as welcoming or helpful, which made the experience even more frustrating. The reception area felt disorganized and unprofessional, not reflecting the standards one would expect. The property itself does not match the images on the website. While the photos suggest a well-maintained and attractive location, the reality is quite the opposite, with noticeable issues in upkeep and overall quality. I also observed what seemed to be low staff morale, which may be contributing to the poor service. This creates an uncomfortable atmosphere for guests and raises concerns about management practices. Overall, I would not recommend this property based on my experience. Significant improvements in cleanliness, maintenance, and customer service are needed.

elie chriki

Most amazing spa ever. The location of the hotel is extremly central. Not far from grocery stores, restaurunts and the city. Most welcoming staff ever. They took us on golfcarts to our room, welcomed us with fresh water bottles. My friends and I booked a spa and the masseuse was extremly welcoming and soothing. It was one of the best massages ive ever gotten. The natural hot springs are a must try. Water was Hot and extremly soothing and helped soothe my eczema. Sauna was one of the cleanest and best saunas ive ever been in. And the rooms were fantastic with great air conditioning and comfortable beds.

Ariel Ettlinger

I had an absolutely amazing experience at Sam’s Family Spa. From the moment I walked in, the staff was warm, welcoming, and incredibly professional. The atmosphere was clean, relaxing, and perfect for unwinding. Every detail was handled with care, and you can tell they truly value their customers. The service itself was outstanding—attentive, high quality, and exceeded all expectations. I left feeling refreshed, relaxed, and already looking forward to my next visit. It’s rare to find a place that combines professionalism, comfort, and genuine hospitality so well. If you’re looking for a top-tier spa experience with a family-friendly and welcoming vibe, Sam’s Family Spa is the place to go. Highly recommend—easily a 10/10 experience!I’m

Larissa N

Always an amazing time at Sam’s. Perfect place to relax and recharge. We especially loved our tiny home and all the little touches like clothing drawer space and lots of drawers in the bathroom and kitchen for storage. AC worked great and the picnic table to eat outside on was lovely for breakfast. The pools are well maintained and the price for the location is hard to beat. If I’m ever back for Coachella, definitely staying at Sam’s. (Actually, maybe even sooner. I miss the palm trees and mineral pools already.) Thank you Sam’s for everything!

Steven Hinger

We have stayed in our campervan at this place a few times now. Our spot had always been clean and good connections, it’s not overly crowded or tight spots so we always felt we had more than enough space. The pool and spas are of course a highlight, our young kids have a blast in the water and then we head to the game room and play games for a bit. The staff are super nice, never an issue with anything. We come here every year and will continue to do so, great times.

Judy Dorsey

We were spending a week in Palm Springs. My husband and I were looking for a nice affordable hot springs. Sam’s did not disappoint. In fact, this is one of the best hot mineral springs we have ever been to. They have a good sized store where you can purchase food, snacks, camping and pool side supplies. We purchased our day pass from a super friendly lady, who directed towards the spa entrance. The locker room is very clean. There are four large pools of various temperatures under a roofed shelter. Very clean. Plenty of lounge chairs. The mineral water is dreamy. The large swimming pool is very nice. The surrounding walkways and landscaping are gorgeous. There is a lovely pond with a variety of ducks floating around. We spent the entire afternoon soaking in the hot springs and swimming pool. Relaxing on clean, comfortable lounge chairs. This place is a gem! So happy we found you, Sam’s !

Stephanie Dally

We had a great stay at Sam’s family spa! Really nice and professional team. Excellent communication and hospitality. The hot springs pools are amazing! I really liked that they are covered because it was raining when we were visiting. Sam’s is doing lots of improvements and construction which is great. The grounds are lovely around the pool — little oasis in the desert. Very peaceful, nice desert vibes! We would definitely return.

Vero Reyes

We brought my mom for her birthday. Just something calm with the mineral pools and chlorine pools we loved our time there. Also the front desk gals were very helpful and friendly.

Tori Grant

Please do not visit this RV park. The website is extremely miss leading, we left within 30 minutes. We were given a site next to several long term run down RV’s unfortunately my son witnessed our neighbour naked in his porch, wholly unacceptable for a family campground. We looked at the pool which was green, the sauna out of order and the toilets covered in yellow tape and out of order. The games room was a joke, air hockey and pool table were broken. The photos must have been taken at least 20 years ago. There were scrap cars and rubbish lying around and when we complained and asked for a refund we were told no.

Merri Frost

I was very surprised to see any negative reviews about this park. There is nothing negative about this park. The staff is friendly, especially Stacey, who works in the office and Ed who is the Manager. It is clear that the owner takes great pride in this park. The grounds are extremely clean. The mineral pools are amazing. If you choose to take a shower in the bathrooms by the mineral pools, you should note that you're also taking a mineral water shower unless you use the cold water, the cold water is city water, so do not turn on the cold water if you want a pure mineral shower. My hair turned out so super soft. This was my first time visiting this resort but I will definitely be back. Ignore any of the negative reviews, the negative reviews are probably people that only choose to leave negative reviews wherever they go, because they're just not happy in life. Take a chance and see for yourself how great this park is and how great you will feel when you leave. Feel the vibe & energy!!!!

amanda malera

I was genuinely blown away by how stunning this property is. The recent renovations have completely elevated hotel space—it’s modern, beautifully designed, and incredibly inviting. The pools were spotless and clearly well-maintained, which made for a perfect day of relaxation. The staff was warm, professional, and went out of their way to make our experience feel special. Every detail was thoughtfully considered, and it really shows. We had an absolutely lovely day here and I’m already looking forward to returning.