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Reviews

Best Western Inn


User Reviews

paula gray

December 11, 2024

The room was clean and comfortable. Pillows as usual could use a refresh. However, if you are someone who sleeps past 8:30 am DO NOT STAY HERE!!! Check out is 11 but housekeeping starts at 8 so they think that everyone should be awake and out by 8:30. On top of this the desk clerk said that we should have put out the do not disturb sign if we did not want to be awakened at that time. Claims this is the case at all hotels. Never happened at other hotels in all the years we have travelled.

Phil Jordan

November 15, 2024

First class cleanliness. Friendly and helpful staff. Exceptional value for the money. Highly recommended.

Vitiated (Vitiated)

October 26, 2024

First of all the room seem to be clean until we lift up the toilet seat and it was poop on the bottom of it. Secondly, there's nowhere to walk your dog on the property because everywhere it says no dog walking on grass so there's that so you have to go across the street or somebody else's property next-door in order to be able to walk your dog, so what is the point of that next morning cleaning lady knocks on the door at 8 o'clock to clean the room for check out and check out until 11 so there's that breakfast was OK to be expected better than most nowadays

Steve Burns

October 15, 2024

I was charged $165 a night and this is an older hotel with the doors on the outside! This should be called a MOTEL. Front picture is deceiving when you go to book.

Chuck Collins

October 04, 2024

Very clean. Friendly staff. Definitely will stay there again.

Meriam Tummons

September 25, 2024

We are two adults staying in a room with two beds. We asked for two blankets. Front desk clerk said she only had one and to get a second blanket she would have to lock the door and go to the laundry. Clerk then followed up with we could not each have a blanket. We asked to speak with management. A phone was stuck in our face with some very rude woman named Connie saying this was our one warning and we could not have another blanket. Very rude and very threatening to us. Front desk clerk was rude from the moment we checked in. At the moment of this review I'm seeing this is a two star motel. Customer Service is no doubt the reason. The woman on the phone I assume the manager was so rude and threating we are really concerned about retaliation. Just hoping our debit card we used to check in is not suddenly compromised. Go to the next exit folks... These folks are mean and scary! Example: response from the owners to other bad reviews written by guest are in all caps. That is rude also as we all know all caps depicts yelling.

Kendra K

September 21, 2024

If you are a non smoker don’t stay here. We got a non smoking room but the smell of cigarette smoke was still so bad. The hotel was clean and the staff was friendly. We aren’t smokers and the smell was just horrible. I’m glad it was just a one night stay.

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September 17, 2024

Positive: The location, because it located next to my favorite eating place and the clean room and comfortable bed..and the continental Breakfast was outstanding..a big variety of things to choose from...was very good! Negative: No

shaneaka chatman

September 17, 2024

I was involved in an accident right off the interstate & after leaving hospital the officer brought me here & when I say the clerk Britt went above & beyond to make sure I was ok that’s what she did!!!… As long as Britt & her staff is here I definitely will be back, one of the best experience I’ve had thus far!!…Thank you Britt❤️

Terry Brown

August 28, 2024

Be careful. The general manager stated she had trouble with my credit card and asked for another. She used one card for the room and the other she had trouble with to pay her personal bill. Had to go all the way to corporate the next morning to get the charge removed. Do not trust the manager.

Cindy Pancake

August 27, 2024

We arrived around 530pm. Check in was easy. Staff was friendly. We went up to our room and the air was off. My husband called the desk and was told that was their policy just give it 30 minutes. We went to eat supper and came back. It was after 10pm before it was comfortable. It was 90+degrees outside. All else was perfectly fine. It's a shame to give one star but not called for to at least have air on low in rooms reserved ahead of time.

buffettfan82

August 19, 2024

very friendly welcoming front desk staff. rooms were clean and comfortable. didn't have time to try the outdoor pool but it looked nice for kids. breakfast was well prepared with many selections available. would like to see bacon added to the menu as they only had sausage available at the date of our visit.

Terry Brown

August 16, 2024

I'm not impressed with the front desk at all. Arrived, desk kept saying 2 nights, to show her the email confirmation that said one night. My husband made the reservation but used my personal Mastercard. This just confused the hell ot of the desk. Reservation is for 1 night King bed. She looked at us, 2 males, and suggested 2 queen beds. I don't think she attended diversity training. Room is the standard BW and very satisfactory. Do something about the desk clerk.

Caity Grove

August 09, 2024

The customer service was top tier!!! Connie at the receptionist desk was fantastic! We were in a bit of a pickle since we were traveling, and she understood completely. She was willing to work with us and overall, she was just awesome! If we are ever back in the area again, we will definitely stay here.

Paul Stutzenstein

July 23, 2024

It was comfortable, clean, good price and the staff was very friendly and helpful. Perfect place to get some rest on the road.