Reviews

Laura Stephens

The hotel itself is wonderful. The exterior as well as the interior are immaculate. The rooms are clean, the beds comfy, and breakfast is amazing. Had no issue checking in with my service dog. The girl on 2nd shift, Amanda was welcoming, friendly, and has us ready to go in just a few minutes. Unfortunately, bad staff can render all of that obsolete. Trish, the 1st shift front desk person is horrible and from the way she behaved, it's safe to say she hates her job. I had to call up front for something, I called the front desk for over 30 minutes with no answer. So, I finally walked down and she came in from a door in the back. She was sulking, looked at me as if I wasn't welcome there finally begrudgingly helped me. Another interaction with her, one of the housekeeping staff was having issues getting a door open, she called for her and her she came cussing up a storm. 'F' this 'f' that, it was terrible. And what I hope is my final interaction with her, they have a vending machine we put the money in, hit the button, wrong thing comes out. We go to the front desk to let her know. She immediately goes to huffing and puffing walking to the door to get to the desk saying '2 more days, I only gotta make it 2 more days' 'Do you want your money back or what?' In the most hateful tone. Once again feeling unwelcome, like we inconvenienced her in some sort of way. All of this was in one day. We had a substantial reservation, more than a week. My company frequents this area often and we're constantly staying in hotels. Unfortunately, my company will no longer be using this establishment. I will also warn anyone I know of that travels to this area to avoid this place based solely on the service I received from that woman.

brenda Krider

Traveling, just looking for a good, inexpensive place to sleep. Got a Wonderful night stay. Much better than we were expecting. Staff was friendly and helpful. Rooms were clean and comfy. Shower had good water pressure. Very relaxing. Everything was perfect. Delicious breakfast. Loved the western omelettes and yummy coffee. Had cranberry juice that got our day off to a good start.

Alicia Hestand

We stayed here last year and everything was great, unfortunately this year that was not the case. Front staff is friendly, rooms appear clean, just a little outdated. I did my normal check for bed bugs on the corners of the bed and everything looked clear. I got up this morning and saw a speck on the Comforter and was horrified to see what looked like a bed bug. My husband agreed and after more inspection we found several more, not on the beds, but on the crease where the wall meets the ceiling. I took pictures, told the staff. There wasn't anything she could do since we had already paid, but I will be calling corporate. Just a heads up to everyone. We could have just been unlucky and got a bad room, but definitely check your stuff well! We all now have the creepy crawlies!

Jason Major

Looking for a place late at night to stay. For an ok price without having to get a place in a big city. This place popped up so I browsed a few pics and reviews. Everything was a great experience from the checking to the stay. Rooms smelt good beds were comfortable. Everything was clean from the exterior to the interior. And the breakfast was pretty good as well. Definitely will stop here again when passing through.

Gina Redmond

Everyone is really great and I stayed there a lot. The only time I can say I enjoyed my time away from home. The staff made me smile and made me feel welcome and important. I think Rachel is the best at her job. Thank you to all the staff.

Anthony Monroe

After looking at several different hotels we decided to stay here based on its location for a gymnastics event. I hate staying in a hotel that I've never stayed at bc you don't know what you're getting into. Is the location safe ? Are roaches gonna run across the floor as you enter the room? Are the staff friendly? This hotel is worth staying at. Staff were friendly and check in was easy. The hotel is older but it's very well maintained. We stayed 1st floor room 117 and upon walking in, the room smelled fresh and clean. So we breathed a sigh of relief that we made the right choice. The only down side was the beds were on the hard side so if you like softer beds you may want to bring something. The room had a good size fridge and a microwave. This hotel also had a breakfast option with several items to choose from. Sausage, eggs, waffles, cereal etc... if we have to drive to clanton again we will be staying here.

Shelby Bennett

Very clean and easy to get to. Love that the outside and parking lot are very well lit at night. Amanda at the front desk was amazing and gave great customer service. Will definitely come here again on our trip back.

Emily Bozarth

To begin, Allison in the front office was such a pleasure. She made checking in a breeze and personalized. She is a strong asset to this team and went above and beyond to make sure her guests' needs were met. Secondly, checking into our room was convenient and fast. Upon entering the room you are hit with a clean smell and a freshness. Not an overuse of harsh cleaning chemicals. The room was not just sprayed down and left, you could tell the janitorial team takes pride in their work and provided a clean, sanitized room. Breakfast was one of the better breakfast choices I have ever had in a hotel/motel and the breakfast bar was organized, clean and fresh. Working from the hotel, fast internet was a must and Best Western in Clanton did not disappoint. We were very pleased with our stay and look forward to coming back on our next business trip.

Marylou Mathews

Our room was very clean. Beds are comfortable. Breakfast was delicious. Staff extra friendly and their personal appearance was clean and neat. We arrived late at night and got the last room available. We didn’t appreciate how nice and tidy everything was until we got up the next morning. Even parking area and landscaping are well taken care of, and we highly recommend this Best Western for anyone in this area.

Greg Weiskopf

I stay in a lot of motels with my job and this was by far the nicest motel I’ve ever stayed in. The room was meticulously clean, smelled great and I felt very comfortable for my entire stay. The sweet girl who checked me in very late last night was very friendly, knowledgeable and helpful. The motel grounds are meticulously maintained and neat. If I could give this motel thirty stars, they would easily get a 30/30 from me. I can’t say enough good things about this place, the owners/management should be very proud of the work they are doing as well as they incredible staff they’ve put together. Well done!

Ruth Wilson

We were traveling through Clanton to Gulf Shores for our vacation. This property was well maintained & very clean. We enjoyed our peaceful nights rest. We didn't use the shower so we can't comment on the water pressure but it was clean. The sink water pressure was great. The TV worked and we slept well. The morning breakfast was good for what we ate. We did like the little omelet although we know they come in frozen they were still good. The lady working the front desk was a delight when we arrived. Nice place to stay.

Scott Reneer

Yes Pictures of the shower. I had to get my glasses out to find out how to run it! Sometimes as humans I think we get too clever in our mechanisms. Enjoyed our stay along with the king size bed. Very very comfortable. Breakfast was average but filling. This Best Western is on my " to return list". Found Rachel the night clerk to be excellent and very very knowledgeable about the area

Sheri Reneer

Very nice stay! Wasn't loud the air worked. Clean spacious rooms. Breakfast good and hot. And the staff Trisha and Rachel were great!!!

Don Larimer

The front desk staff was very informative and nice to chat with. She made recommendations for restaurants and told us about area. The grounds, pool, building, and room were all very clean and well maintained. Would definitely stay here again!

Don Larimer

The front desk staff was very informative and nice to chat with. She made recommendations for restaurants and told us about area. The grounds, pool, building, and room were all very clean and well maintained. Would definitely stay here again!