Reviews
Best Western Inn
User Reviews
Alex Wills
Location was convenient- right off of I-65. So super easy to jump back on the interstate for traveling. It was pricey for the quality of hotel, in our opinion. The holiday in next door did have lower night rate however did not allow dogs. We were happy to find this hotel as a quick stop to our destination. The breakfast in the lobby was packed but the staff worked effortlessly to keep it stocked. All you could ask for was there for breakfast. We were pleased.
Gina Samuels
I made a reservation online then immediately tried to cancel it because it was farther than we could travel that night. I called the call center and was told to call the front desk. There was no answer at the front desk at 10pm when the call was placed. When I stopped at the motel the next morning the front staff said the owners were not awake and would call me when they were at 10. I called back at 11:30 and was told they said they would not give a refund. I again asked to speak to the owner who was unavailable, have not heard back. Also this is a Motel where the rooms open directly to the parking lot. The pictures on the website do not show that. (Purposely I’m guessing)
Camara Wilson
It was a small town motel. There were roaches in the room, but the decor was nice. Service was less than ample, certainly below average.
Aggro Teo
I wish I could write this 0 stars! This was the worst hotel experience of my life. As soon as I pulled into the parking lot, I was greeted by a plethora of potholes that could swallow a small car. If that wasn’t bad enough, I saw bedbugs crawling around the lot. Absolutely disgusting! To top it all off, I witnessed people kissing their cousins right there in public. How is this acceptable in any civilized establishment? This place is a nightmare. Avoid it at all costs! And to add insult to injury, my car broke down after we left, probably because of those potholes filled with cigarettes and dogwater.
Matt Trull
We booked two rooms. Called a week ahead of time to cancel one of them. The employee said “ok, it’s cancelled!” When we arrive it wasn’t cancelled . Hotel desk says we had to call 3rd party to cancel. That is perfectly reasonable, BUT they told us they had it taken care of. Stand by your word. I called customer service line, it was terrible
Joy C (Kaya)
The customer service with this hotel is really the only exceptional thing I can say about it. I had the worst sleep of my life here and I only slept here for one night. The bed was really hard and lumpy. I woke up with a kink in my back that caused me problems the rest of my trip. The people above me woke up at 5 am and it sounded like the were pacing the room for 4 hours. It's not that it sounded like they had heavy feet. It sounded like the floor was going to cave in. The doors are not well sealed. So light comes through around the entire thing and you can hear every detail of every person's conversations as they walk past your door. The TV channels sucked and the remote didn't work. I was too tired to deal with it. The salt water pool was a nice touch, but really small for the amount of people who use it. The view of the sunset was nice and you couldn't hear the interstate. The breakfast was nothing special, but did the job. The water pressure and the temperature was pretty good. The rooms are dated, but not dirty.
amandac472
This hotel was clean and location was convenient. Breakfast was good. Accommodations and amenities met our needs for one night stay.
Trecia Jerome
Fast friendly checking in. Super nice lady at the desk. Rooms could use a little pick me up but overall clean and fresh.
colbyloftis
This is a great place we have stayed there several different times and the staff and rooms are always in good shape and great service and such nice people to deal with quick and easy check in and check out will definitely be back in the future already have another reservation for the fall to stay on our way south again for vacation in October! Hoghly recommended to anyone traveling south on 65 easily accessible
OnAir02049766466
Very comfortable overnight stay. We had an accessible room so the tub / shower was a little different than others. The bed was comfortable and the room was clean. They do offer breakfast items but we opted for Shoney’s that was located in the same town.
lorimcmadison
Stayed in Clanton while attending University of Alabama graduation. Price was about a quarter of rooms nearer to destination. Rooms were clean and comfortable, and staff was fantastic.
Verified Hotel Guest
Positive: The room was very clean. We very much enjoyed having 2 separate vanity/sink counters! Negative: Beware - no elevator! The greeting was odd with an enormous emphasis on following rules that should be common sense. This must be their method of ensuring that workers who stay there don't cause issues. Negative: ""
Verified Hotel Guest
Positive: the staff is Awesome, the location is great,..right next door to Peach Park....has the Best BBQ, Desserts you ever had!...love it! the room was very clean and comfortable and the Breakfast was great,,had a lot to choose from.......... Negative: nothing...everything was great!....will book again! Negative: ""
Mandie Montiana
We were traveling late with little ones… and we pulled off not knowing what to expect. Clean place. Fresh smell. So kind (especially with cranky little kids) at breakfast. My daughter spilled a drink and the man there was so helpful and kind. Receptionist desk soo kind and considerate. Exactly what we needed to get a nights rest and continue to travel
TASHINA ARTHUR
We usually stay at Holiday Inn express, however everything was booked! My expectations were very low but we were so tired we were desperate. It is a older motel, however I was surprised how clean it was. Room was very clean. I like a softer bed... the bed was rough for me... felt like I was sleeping on a trampoline without the bounce. Water pressure was very nice. Breakfast was ok. Staff was nice. They do start knocking on doors at 9am even if you haven't checked out.. seeing what rooms are empty. So make sure you use the deadbolt. It's a place to stay and it's clean.. not my first choice but we were able to get a few hours of sleep.